Mina Gray
Chicago,IL
Summary
Dedicated Customer Service professional with extensive knowledge of the manufacturing and distribution environment. Team oriented with an outgoing, positive demeanor and proven skills in establishing rapport with customers and internal departments. Committed to maintaining professional relationships to increase profitability and overall company success and growth.
Overview
10
10
years of professional experience
Work History
Customer Service Rep
Oil Dri Corporation of America
Chicago, IL
05.2023 - Current
- Provides exceptional customer service to key accounts by building strong relationships addressing inquiries, resolving concerns, entering orders and preparing quotes in a timely and efficient manner. Collaborates with buyers, sales, logistics, and warehouse teams to ensure timely deliveries of products while utilizing time management skills to balance a high-volume workload by prioritizing daily tasks and requests.
- Prepares accurate shipping documentation such as CCI's and rail reports to ensure compliance with international regulations and avoid costly penalties or delays.
- Processes RMA’s and resolves invoicing disputes, chargebacks, misapplied payments, missing PO numbers and credits.
- Research outstanding invoices and entered invoice data into company’s portal to enable proper tracking, record keeping and timely payment
- Identified opportunities for process improvements within the invoicing system and recovered payments on severely past due accounts
- Cross-train and provide back-up for other customer service managers.
Customer Service Representative
Blommer Chocolate Company
Chicago, IL
09.2021 - 01.2023
- Processed customer purchase orders from assigned accounts.
- Exhibited high energy and professionalism when dealing with clients and internal departments.
- Proactively offered solutions to improve processes and procedures.
- Assisted with order change requests, open order reports and updating orders based on production planners scheduling.
Customer Service Representative
Aerotek and StarTek Staffing
Remote
02.2020 - 09.2021
- Worked as a remote customer service representative for companies such as Ford Motors, MetLife and Kolcraft on a contracted basis for staffing agencies during the pandemic.
Customer Service Representative
Sonoco ThermoSafe
Arlington Heights, IL
05.2019 - 12.2019
- Provided customer support to assigned accounts by confirming, verifying and entering orders received via PO, email and EDI.
- Liaised with customers, sales team and various other departments to better understand customer needs and recommend appropriate solutions.
- Communicated with production regarding back-order availability, future inventory, forecasting and special orders.
- Created RMA/RGA’s, credits and open order reports.
- Identified, researched and resolved order variances to maintain customer satisfaction and loyalty.
Customer Solutions Specialist
Univar
Bedford Park, IL
03.2018 - 04.2019
- Served as primary contact for customer service inquiries such as waste summary reports, research, invoice and certification of destruction and manifest requests.
- Accurately and efficiently processed chemical waste pickup requests, prepared transport and customs documentation for customer, Univar branch, logistics companies and storage facilities according to government regulations and guidelines.
- Worked with carriers to match loads for shipping material and researched transportation routes to increase productivity & optimize freight routes.
- Proactively monitored assigned accounts for variances and communicated customer activities and patterns to sales managers.
Customer Service Representative
Verizon Wireless
Rolling Meadows, IL
10.2016 - 03.2018
- Handled high volume inbound customer calls regarding billing and product inquires, service add-on and upgrades, and other customer account information.
- Identified and assessed customer needs taking responsibility and accountability for resolving all customer issues. Referenced additional departments for assistance and following up when appropriate.
- Ensured callers were informed and educated on value added enhancements to current plans, and availability of the complete Verizon suite of products and services.
- Troubleshot and communicated all technical information clearly and concisely following tier 1 guidelines for technical support and device assistance.
Customer Service Representative
ThermoFisher Scientific
Hanover Park, IL
10.2015 - 10.2016
- Assisted customers throughout the order process from product selection to final delivery.
- Resolved issues with back orders, expediting shipments, order scheduling and product returns.
- Researched invoice claims, short and missing payments and collection issues.
- Worked in tandem with Sales Reps, their customers and manufacturers for quotes and special orders.
Skills
- MS Office
- SAP
- Salesforce
- Customer Relationship Building
- Account Management
- Effective Problem- Solving
- Team Oriented
Timeline
Customer Service Rep
Oil Dri Corporation of America
05.2023 - Current
Customer Service Representative
Blommer Chocolate Company
09.2021 - 01.2023
Customer Service Representative
Aerotek and StarTek Staffing
02.2020 - 09.2021
Customer Service Representative
Sonoco ThermoSafe
05.2019 - 12.2019
Customer Solutions Specialist
Univar
03.2018 - 04.2019
Customer Service Representative
Verizon Wireless
10.2016 - 03.2018
Customer Service Representative
ThermoFisher Scientific
10.2015 - 10.2016