Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Work Preference
Timeline
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Mina Miller

Mina Miller

SAN DIEGO,CA

Summary

I’m a newly starting bartender with a deep appreciation and growing passion for the craft, eager to learn and committed to delivering the best experience for every customer. With over five years of experience in fast-paced retail and barista roles, I quickly advanced from cashier to key holder/manager by demonstrating strong leadership, time management, and adaptability. I thrive in high-energy environments and am always willing to go the extra mile to support my team and ensure guest satisfaction. Bartending has sparked a genuine love for hospitality in me, and I’m dedicated to growing and excelling in this field.

Overview

5
5
year of professional experience
1
1
Certification

Work History

Key Holder

Healthy Pet Pantry
11.2023 - 06.2024

• Open store and begin with conducting a cash register count

and review the calendar to identify any scheduled tasks and determine if there are any deliveries or restocking that needs to be finished.

  • Welcoming and greeting each customer with a smile as well as letting them know specific sales of the month.
  • Efficiently managed customer transactions while simultaneously answering phone calls and placing special orders.
  • Throughout the day I maintain a high standard of cleanliness in the store, always ensuring it is spotless and finding new ways to enhance our cleaning practices, so the store stays at its best.
  • Stocking throughout the day and working to re-organize and put new products on the floor while merchandising to make the products in the store look seamlessly put together.
  • I consistently manage daily social media marketing for both new and existing products in our store, making sure our posts are up to date, and continually improving to maximize our sales.

• Close the store which includes a re-count of the register, trash, recycle, restocking of product while prepping what needs to be done for the following day.

  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Customer Service Representative

Jamba Juice
04.2023 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Open the establishment and do the daily sanitizing and opening requirements.
  • Welcoming and greeting customers with a smile.
  • Cashiering while picking up the phone orders and inputting them into the computer system.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Stocked throughout the day and working in the backroom tore-organize and put new products on the floor.
  • Close the store which includes sweeping, mopping, trash,restocking of every product while prepping what needs to be done for the morning shift, and a final sanitize.

Education

Diego Hills Charter
San Diego, CA

Skills

  • Highly reliable
  • Strong multitasking
  • Beverage preparation
  • Classic cocktails
  • Food running
  • Maintaining a clean bar
  • Outstanding customer service
  • Fast learner
  • New hire training
  • Cash handling accuracy

Certification

  • Bartending Certification
  • Food Handling Certification

Languages

Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Timeline

Key Holder

Healthy Pet Pantry
11.2023 - 06.2024

Customer Service Representative

Jamba Juice
04.2023 - 09.2023

Diego Hills Charter