Mina Miller

• Open store and begin with conducting a cash register count

and review the calendar to identify any scheduled tasks and determine if there are any deliveries or restocking that needs to be finished.

• Welcoming and greeting each customer with a smile as well as letting them know specific sales of the month.
• Efficiently managed customer transactions while simultaneously answering phone calls and placing special orders.
• Throughout the day I maintain a high standard of cleanliness in the store, always ensuring it is spotless and finding new ways to enhance our cleaning practices, so the store stays at its best.
• Stocking throughout the day and working to re-organize and put new products on the floor while merchandising to make the products in the store look seamlessly put together.
• I consistently manage daily social media marketing for both new and existing products in our store, making sure our posts are up to date, and continually improving to maximize our sales.

• Close the store which includes a re-count of the register, trash, recycle, restocking of product while prepping what needs to be done for the following day.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Open the establishment and do the daily sanitizing and opening requirements.
• Welcoming and greeting customers with a smile.
• Cashiering while picking up the phone orders and inputting them into the computer system.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Stocked throughout the day and working in the backroom tore-organize and put new products on the floor.
• Close the store which includes sweeping, mopping, trash,restocking of every product while prepping what needs to be done for the morning shift, and a final sanitize.