Mina Nikcevic
Nantucket,MA
Summary
A dynamic and creative professional with a strong history of supporting team success and exceeding customer expectations. Leveraging persistence and exceptional communication skills, I have successfully helped managed diverse teams and improve operational efficiency. Skilled in front-of-house operations and creative problem-solving, I am committed to contributing to a collaborative environment, driving improvements in customer satisfaction and overall performance.
Overview
7
7
years of professional experience
Work History
Server
American Seasons
05.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Sister Ship Restaurant
01.2023 - Current
- Company Overview: Nantucket, Massachusetts
- Nantucket, Massachusetts
House Manager
Faraway Hotel
01.2022 - Current
- Company Overview: Nantucket, Massachusetts
- Nantucket, Massachusetts
Food Runner
Sister Ship Restaurant
01.2022 - Current
- Company Overview: Nantucket, Massachusetts
- Nantucket, Massachusetts
Host
Porto Restaurant
01.2021 - Current
- Company Overview: Podgorica, Montenegro
- Podgorica, Montenegro
Gym Receptionist
Portonovi Resort
01.2021 - Current
- Company Overview: Portonovi Training Studio, Herceg Novi, Montenegro
- Portonovi Training Studio, Herceg Novi, Montenegro
Lead House Manager
Faraway Hotel
01.2021 - Current
- Company Overview: Nantucket, Massachusetts
- Nantucket, Massachusetts
Receptionist and Server Assistant
Hotel Majestic
01.2020 - Current
- Company Overview: Belgrade, Serbia
- Belgrade, Serbia
Spa Center Concierge and Spa Attendant
Henderson Beach and Spa Resort
01.2019 - Current
- Company Overview: Destin, Florida
- Destin, Florida
Hostess
Cracker Barrel
01.2019 - Current
- Company Overview: Destin, Florida
- Destin, Florida
Photographer
AJ's Restaurant
01.2019 - Current
- Company Overview: Destin, Florida
- Destin, Florida
Spa Reception and Housekeeping Supervisor
Hotel Splendid Conference and Spa
01.2019 - Current
- Company Overview: Budva, Montenegro
- Budva, Montenegro
Bartender
Astoria
01.2018 - Current
- Company Overview: Delta City, Podgorica
- Delta City, Podgorica
Lobby Bar and Restaurant
Hotel Splendid Conference and Spa
01.2018 - Current
- Company Overview: Budva, Montenegro
- Budva, Montenegro
Lead House Manager
Faraway Hotel
01.2023 - 08.2024
- Provided customer service through telephone, email correspondence or face-to-face interactions with clients.
- Collaborated with the housekeeping team to ensure timely completion of room cleaning tasks.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Master of Global Hospitality Management -
Schellhammer Business School
01.2023
University -
Donja Gorica, International Hospitality School Vatel
01.2021
High school / Gymnasium -
"Stojan Cerović"
01.2018
Elementary school -
"Luka Simonović"
01.2014
Skills
- Persistence
- Calmness
- Communicativness
- Creativity
- Attention to detail
- Tidiness
- Accuracy
Personal Information
Date of Birth: 06/02/99
Hobbies and Interests
- Dancing
- Snowboarding
- Traveling
- Drawing
- Reading
Education
09/01/07 - 06/01/14, Elementary school 'Luka Simonović', Nikšić, Montenegro, 09/01/14 - 06/01/18, High school / Gymnasium 'Stojan Cerović', Nikšić, Montenegro, 09/01/18 - 06/01/21, University of Donja Gorica, International Hospitality School Vatel, Podgorica, Montenegro, 09/01/22 - 06/01/23, Schellhammer Business School, Estepona, Spain, 09/01/14 - 06/01/16, Orienteering camp, Brezna, Montenegro, 09/01/13 - 06/01/18, Latino and Modern dancing 'Matrix', 09/01/18 - 06/01/19, Photography course in Gymnasium 'Stojan Cerović'
Timeline
Server
American Seasons
05.2024 - Current
Server
Sister Ship Restaurant
01.2023 - Current
Lead House Manager
Faraway Hotel
01.2023 - 08.2024
House Manager
Faraway Hotel
01.2022 - Current
Food Runner
Sister Ship Restaurant
01.2022 - Current
Host
Porto Restaurant
01.2021 - Current
Gym Receptionist
Portonovi Resort
01.2021 - Current
Lead House Manager
Faraway Hotel
01.2021 - Current
Receptionist and Server Assistant
Hotel Majestic
01.2020 - Current
Spa Center Concierge and Spa Attendant
Henderson Beach and Spa Resort
01.2019 - Current
Hostess
Cracker Barrel
01.2019 - Current
Photographer
AJ's Restaurant
01.2019 - Current
Spa Reception and Housekeeping Supervisor
Hotel Splendid Conference and Spa
01.2019 - Current
Bartender
Astoria
01.2018 - Current
Lobby Bar and Restaurant
Hotel Splendid Conference and Spa
01.2018 - Current
University -
Donja Gorica, International Hospitality School Vatel
High school / Gymnasium -
"Stojan Cerović"
Elementary school -
"Luka Simonović"
Master of Global Hospitality Management -
Schellhammer Business School
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