Mina Ramsey
BALTIMORE,MD
Summary
Dynamic customer service professional with a proven track record at CMD Outsourcing, excelling in problem resolution and effective communication. Known for a friendly demeanor and strong teamwork skills, I consistently enhance customer satisfaction and streamline processes, demonstrating adaptability and organizational prowess in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Customer Srvice Support
CMD Outsourcing
03.2025 - Current
- Provided support to Senior Call Check Program for Department of Aging.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Daycare Owner/Operator
Like Home Daycare
Dacula, GA
09.2011 - 06.2023
- Developed and implemented daily educational activities for children to promote learning and social skills.
- Managed enrollment processes, ensuring compliance with childcare regulations and maintaining accurate records.
- Established nurturing environment fostering child development, safety, and emotional well-being.
- Coordinated staff schedules to optimize coverage and ensure high-quality care for all children enrolled.
- Streamlined communication with parents through regular updates and newsletters, strengthening community relations.
- Oversaw budgeting and financial planning, managing operational costs while maintaining quality of care provided.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
Data Entry Specialist
Adecco Staffing
08.2007 - 08.2011
- Entered and updated data into company databases with high accuracy.
- Assisted in maintaining organized filing systems for efficient information retrieval.
- Conducted routine audits of data entries to ensure consistency and quality.
- Responded to inquiries regarding data discrepancies, providing timely resolutions.
Receptionist/Administrative Specialist
Lockheed Martin
Woodlawn, MD
02.2001 - 03.2007
- Managed front desk operations and ensured seamless visitor check-in processes.
- Coordinated multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained accurate appointment scheduling for executives and team meetings.
- Provided administrative support by organizing documents and maintaining office supplies inventory.
- Assisted in onboarding new employees by preparing materials and guiding initial orientations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Human Resources Training
Strayer University
OnlineSkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Active listening
Problem resolution
Timeline
Customer Srvice Support
CMD Outsourcing
03.2025 - Current
Daycare Owner/Operator
Like Home Daycare
09.2011 - 06.2023
Data Entry Specialist
Adecco Staffing
08.2007 - 08.2011
Receptionist/Administrative Specialist
Lockheed Martin
02.2001 - 03.2007
Human Resources Training
Strayer University