MINA SALEH
Miami,FL
Summary
Dedicated and customer-focused Store Associate with a proven track record of delivering exceptional service. Adept at product knowledge, merchandising, and maintaining a clean and organized store environment. Strong communication and problem-solving skills, with a passion for meeting and exceeding sales targets. Eager to contribute to a dynamic retail team and provide a positive shopping experience.
Overview
7
7
years of professional experience
Work History
Personal Digital Assistant
Neiman Marcus
12.2021 - Current
- Supported top stylist by efficiently managing scheduling, client communication, operational support, and private fittings
- Skillfully organized and maintained the stylist's calendar, including scheduling meetings, engagements, and business trips
- Contributed to meeting the annual sales goal of $10M net
- Served as the primary point of contact for both internal and external parties, ensuring seamless communication
- Communicated and handled documents with strict confidentiality
- Expertly managed electronic and paper databases and filing systems with exceptional accuracy to streamline workflow
Boutique Facilitator
Chanel
09.2019 - 03.2021
- Provided comprehensive production and boutique management support to Management
- Delivered exceptional customer service by leveraging knowledge gained from training materials and sessions facilitated by a regional trainer
- Developed and maintained high-caliber relationships while collecting and maintaining client information
- Efficiently received and addressed client inquiries through various channels, including phone, email, and in-person interactions
- Demonstrated extensive expertise in Chanel products, product care, and company policies to provide valuable assistance to clients
Connection Coordinator
Gucci
03.2018 - 09.2019
- Elevated productivity levels by proactively anticipating needs and providing exceptional support to the management team
- Devised and executed strategies to assist the sales team in achieving their daily sales objectives
- Efficiently received and addressed customer inquiries through various channels, including phone, email, and in-person interactions
- Coordinated appointments with top clients for exclusive collection previews
- Facilitated seamless communication and coordination with top-tier celebrity clientele in preparation for upcoming collections
Education
Associate of Science -
Miami Dade College
Miami, FL01-2026
Skills
- Product Knowledge
- Sales Techniques
- Inventory Management
- Visual Merchandising
- POS Systems
- Team Collaboration
- Retail Operations
- Store Organization
- Customer Engagement
- Sales Targets
- Time Management
- Attention to Detail
- Retail Software
- Product Promotion
COMPETENCIES
- Proven track record of surpassing sales targets and skillful cross-selling.
- Proficient in inventory management, reducing shrinkage, and ensuring stock availability.
- Adaptable to new product knowledge and store policies.
- Effective team player, enhancing store performance through collaboration.
- Adept at creating an attractive store environment to engage customers.
- Prioritizing customer satisfaction through personalized interactions and issue resolution.
- Excellent problem solver, with a track record of swift resolutions.
- Proficiency in retail operations, including organization and cash management.
Timeline
Personal Digital Assistant
Neiman Marcus
12.2021 - Current
Boutique Facilitator
Chanel
09.2019 - 03.2021
Connection Coordinator
Gucci
03.2018 - 09.2019
Associate of Science -
Miami Dade College
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