Matthew Mason
Waterford
Summary
Motivated and customer-focused individual with strong experience in retail and fast-paced service environments. Known for stepping up to lead by example, assisting team members, and ensuring smooth daily operations. Adaptable, detail-oriented, and committed to delivering exceptional service and support.
Overview
2
2
years of professional experience
Work History
Digital Personal Shopper/Stocking Associate
Walmart
Waterford
08.2024 - 03.2025
- Shopped and picked customers groceries for them and delivered it to their car.
- Greeted customers and answered product or service questions.
- Stocked groceries and other hardware for the consumer to buy
- Secured and stored items until customer pickup.
- Took initiative to guide new employees on order fulfillment and store procedures.
- Helped coordinate workflow during busy periods to ensure team efficiency.
Courtesy Clerk
Kroger
Waterford
11.2023 - 07.2024
- Directed customers to product locations throughout store to help find requested items.
- Provided excellent customer service by being friendly and courteous at all times.
- Collected carts and maintained cleanliness of front-end areas.
- Supported new team members by demonstrating best practices for bagging and customer engagement.
- Stepped up to take on additional responsibilities during shifts when needed.
Fast Food Cook
McDonald's
Waterford
08.2023 - 10.2023
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Operated cash register to process customer payments accurately and efficiently.
- Directed patrons to restrooms and other amenities within facility.
Communicated effectively with co-workers to ensure smooth workflow.
- Took charge of prep station during rush hours to streamline service.
- Helped train new hires on daily procedures and teamwork.
Education
High School Diploma -
University Prep Science And Math High School
Detroit, MI06-2024
Skills
- Inventory management
- Product knowledge
- Food safety compliance
- Point of sale operation
- Customer service and Satisfaction
- Team collaboration
- Effective communication
- Attention to detail
- Conflict resolution
- Customer order fulfillment
- Sales proficiency
- Purchase recommendations
- Adaptability
- Problem solving
- Point of sale (POS) operation
- Inventory management
- Sales and purchase recommendations
- Leadership and team support
- Product knowledge
- Time management
- Task Delegation
- Physical Stamina
Timeline
Digital Personal Shopper/Stocking Associate
Walmart
08.2024 - 03.2025
Courtesy Clerk
Kroger
11.2023 - 07.2024
Fast Food Cook
McDonald's
08.2023 - 10.2023
High School Diploma -
University Prep Science And Math High School
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