Mina Sickenger
Westchester,California
Summary
Hardworking professional with skilled personable customer service. Successful with working under pressure with accuracy, maintaining focus on guests needs and satisfaction with their dining experience. Ensuring a positive meal for every customer, creating a welcoming environment for long lasting memories of their time.
Overview
5
5
years of professional experience
Work History
Server, Hostess
Taishoken Ramen
San Mateo
07.2023 - 06.2024
- Greeting and seating guests in a timely fashion, providing welcoming and professional customer service at all times ensuring a great experience
- Performed opening and closing duties, constantly maintaining a clean and effective workspace
- Displayed thorough knowledge of menu items, assisting customers in their meal choices according to their personal preferences and dietary needs
- Helped with running ramen and food orders during peak business hours.
Server, Hostess
Marufuku Ramen
Oakland
07.2022 - 06.2024
- Efficiently understanding restaurant space to seat customers in a well timed orderly fashion
- Having extensive knowledge on all menu items, being able to provide answers to any questions about products
- Serving customers throughout the restaurant, keeping track of each table and guest, to ensure their satisfaction during their stay
- Clearly communicating with all of the staff for a smooth operation through the whole building
- Ability to analyze and quickly attend to any problems that may arise, and confirming it has been resolved.
Server, Hostess, Takeout
Kirala
Berkeley
08.2021 - 06.2024
- Managed all take out orders, packaged food items and handled all financial transactions through POS computer service
- Effectively serving guests in a fast paced, formal Japanese restaurant by creating a pleasant fine dining experience for customers
- Created and designed multiple blackboards with eye catching menus, and updated social media platforms with restaurant updates
- Taking orders, assisting customers with menu options and recommendations based on their needs and preferences
- Serving multiple tables at a time quickly and smoothly while keeping a friendly and positive attitude.
Assistant Manager, Server
SAGA Kitchen
Alameda
09.2020 - 07.2021
- Drafted a weekly inventory and gross sales report summary for all four associated restaurants, and helped manage the POS system
- Assisted in leading two, week-long Yelp Elite Events in 2020 and 2021
- Actively collaborating with the owner(s) for social media, marketing, and event planning
- Served customers in separate building, moving fast and effectively to ensure optimal service for guests
- Made several quality connections and worked with social media managers, photographers and business owners
- Regularly updated all app platforms with menu and photo changes, and restaurant hours (Doordash, Grubhub, and personal app).
Busser, Hostess
Minami Sushi
San Leandro
08.2019 - 03.2020
- Greeted and brought guests to designated tables, while consistently attending to present customers needs
- Communicating with the kitchen staff and other team members to create a smooth, and effective working environment over all
- Cleaned and prepared tables for dining, by removing dishes and providing silverware for the next guest.
Education
High School Diploma -
Dublin High School
05.2020
Skills
- Friendly, sociable customer service
- Effective, reliable work ethic
- Fluently speaking in English and Japanese
- Attention to detail and maintaining a clean organized workspace
- Knowledge and use of multiple POS systems
- Experience in fine dining Japanese restaurant
Timeline
Server, Hostess
Taishoken Ramen
07.2023 - 06.2024
Server, Hostess
Marufuku Ramen
07.2022 - 06.2024
Server, Hostess, Takeout
Kirala
08.2021 - 06.2024
Assistant Manager, Server
SAGA Kitchen
09.2020 - 07.2021
Busser, Hostess
Minami Sushi
08.2019 - 03.2020
High School Diploma -
Dublin High School
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