Mina Attallah
San Mateo,CA
Summary
Driven Banking Center Manager with a 15-year track record of successfully executing business strategies, achieving results, and driving growth. Highly skilled in cultivating and leading high-performing teams focused on exceeding business objectives. Expertise in coaching, developing and building high performing teams.
Overview
12
12
years of professional experience
Work History
Banking Center Manager
BMO
11.2022 - Current
- Led diverse team of banking professionals in providing exceptional service and meeting goals consistently, reaching over 200% of goal in 2023.
- Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in bank capabilities.
- Achieved operational excellence with 98.8% pass rate through rigorous audits, identifying areas of improvement, and implementing corrective measures swiftly.
- Coached employees to identify customer financial needs and to recommend suitable products and services, including digital options.
- Managed daily branch operations for efficiency and performance, resulting in improved customer experiences.
- Evaluated employee performance, providing feedback for continuous improvement in job skills and knowledge.
- Reduced losses and maintained compliance with regulatory requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Float Manager
Provident Credit Union
04.2021 - 11.2022
- Provided exceptional customer service by resolving issues quickly while maintaining high level of professionalism at all times.
- Conducted regular performance reviews, identifying areas of improvement and creating targeted development plans.
- Oversaw daily operations across multiple locations, ensuring consistency in service delivery and brand standards.
- Maintained compliance with company policies, procedures, and regulatory guidelines at all times.
Client Experience Manager
PNC Bank
11.2019 - 04.2021
- Developed long-lasting client relationships through providing exceptional service and personalized attention.
- Oversaw resolution of complex client issues, earning a reputation for going above and beyond to ensure satisfaction.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals in branch managers absence.
- Educated customers on features and benefits of banking products and services.
Service Manager
Comerica Bank
11.2016 - 11.2019
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Monitored service staff performance and provided feedback for improvement.
Credit Specialist
Comerica Bank
10.2014 - 11.2016
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Adhered to banking standards and government lending guidelines for loan services.
Business Relationship Manager
Emirates NBD Bank
12.2011 - 10.2014
- Utilized advanced financial analysis techniques to accurately assess client needs.
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Education
MBA -
University of The People
Pasadena, CA2022
Bachelor of Science - Accounting And Business
Cairo University
Cairo, Egypt2008
Skills
- Branch Administration
- Risk Management
- Business Development
- Revenue Generation
- Team Building Leadership
- Customer relationship development
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Timeline
Banking Center Manager
BMO
11.2022 - Current
Float Manager
Provident Credit Union
04.2021 - 11.2022
Client Experience Manager
PNC Bank
11.2019 - 04.2021
Service Manager
Comerica Bank
11.2016 - 11.2019
Credit Specialist
Comerica Bank
10.2014 - 11.2016
Business Relationship Manager
Emirates NBD Bank
12.2011 - 10.2014
MBA -
University of The People
Bachelor of Science - Accounting And Business
Cairo University