Mina Attallah
San Mateo,CA
Summary
Driven Banking Center Manager with a 15-year track record of successfully executing business strategies, achieving results, and driving growth. Highly skilled in cultivating and leading high-performing teams focused on exceeding business objectives. Expertise in coaching, developing and building high performing teams.
Overview
12
12
years of professional experience
Work History
Banking Center Manager
BMO
Burlingame, CA
11.2022 - Current
- Led diverse team of banking professionals in providing exceptional service and meeting goals consistently, reaching over 200% of goal in 2023.
- Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in bank capabilities.
- Achieved operational excellence with 98.8% pass rate through rigorous audits, identifying areas of improvement, and implementing corrective measures swiftly.
- Coached employees to identify customer financial needs and to recommend suitable products and services, including digital options.
- Managed daily branch operations for efficiency and performance, resulting in improved customer experiences.
- Evaluated employee performance, providing feedback for continuous improvement in job skills and knowledge.
- Reduced losses and maintained compliance with regulatory requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Float Manager
Provident Credit Union
Greater Bay Area
04.2021 - 11.2022
- Provided exceptional customer service by resolving issues quickly while maintaining high level of professionalism at all times.
- Conducted regular performance reviews, identifying areas of improvement and creating targeted development plans.
- Oversaw daily operations across multiple locations, ensuring consistency in service delivery and brand standards.
- Maintained compliance with company policies, procedures, and regulatory guidelines at all times.
Client Experience Manager
PNC Bank
Redwood City, CA
11.2019 - 04.2021
- Developed long-lasting client relationships through providing exceptional service and personalized attention.
- Oversaw resolution of complex client issues, earning a reputation for going above and beyond to ensure satisfaction.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals in branch managers absence.
- Educated customers on features and benefits of banking products and services.
Service Manager
Comerica Bank
Redwood City, CA
11.2016 - 11.2019
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Monitored service staff performance and provided feedback for improvement.
Credit Specialist
Comerica Bank
San Jose, CA
10.2014 - 11.2016
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Adhered to banking standards and government lending guidelines for loan services.
Business Relationship Manager
Emirates NBD Bank
Dubai, UAE
12.2011 - 10.2014
- Utilized advanced financial analysis techniques to accurately assess client needs.
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Education
MBA -
University of The People
Pasadena, CA2022
Bachelor of Science - Accounting And Business
Cairo University
Cairo, Egypt2008
Skills
- Branch Administration
- Risk Management
- Business Development
- Revenue Generation
- Team Building Leadership
- Customer relationship development
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Timeline
Banking Center Manager
BMO
11.2022 - Current
Float Manager
Provident Credit Union
04.2021 - 11.2022
Client Experience Manager
PNC Bank
11.2019 - 04.2021
Service Manager
Comerica Bank
11.2016 - 11.2019
Credit Specialist
Comerica Bank
10.2014 - 11.2016
Business Relationship Manager
Emirates NBD Bank
12.2011 - 10.2014
MBA -
University of The People
Bachelor of Science - Accounting And Business
Cairo University