Minatallah Fattouh
Panera Bread
Greenville,NC
1
Language
1
Certification
6
years of professional experience
Dedicated Neuroscience and Psychology undergraduate with leadership experience in fast-paced service environments. Managed teams and operations while ensuring high standards of customer care. Seeking a Management Role or Entry-Level Clinical Position to leverage strong communication, organization, and problem-solving skills in support of patient care.
Work History
Apprentice, Serve Safe certified
3 Years 11 Months- Oversaw daily store operations for front of house and food truck services, maintaining efficient workflow and high service quality.
- Supervised and trained team members on safety protocols, food handling, and customer service standards.
- Managed cash handling, balanced registers, and prepared end of day financial reports to ensure accurate financial operations.
- Coordinated staff scheduling based on business needs and peak service hours, serving as primary contact for customer concerts and employee issues, and resolving conflicts professionally.
- Monitored inventory levels and submitted supply requests to maintain product availability.
- Prepared shift summaries and performance reports for management review.
To go specialist/Server/ Team Lead
5 Years 6 Months- Coordinated staff responsibilities during shifts, enhancing service efficiency.
- Led shifts by coordinating staff responsibilities and maintaining service efficiency.
- Trained new employees and reinforced service standards, improving team readiness.
- Aided management during peak hours, ensuring operational continuity.
Team Manager/ Team Lead
6 Years 1 Month- Developed onboarding program for new hires to ensure alignment with company standards.
- Facilitated communication between associates and management to ensure seamless workflow during peak hours.
- Coordinated team members' assignments to optimize operational efficiency.
- Trained and onboarded new hires according to company standards.
Education
Bachelor of Science - Neuroscience BS, Psychology
Honor student
Skills
Team leadership
Operations management
Customer interaction
Team Leadership & Training
Decision making
Food Safety Management
Critical decision-making
Strong Communication Skills
Attention To Detail & Organization
Attention to detail
Certification
ServSafe Certified
East Carolina university (4hrs) radiology safety certification
Languages
Arabic
Native or Bilingual
Timeline
Apprentice, Serve Safe certified
Chipotle Mexican Grill
09.2022 - CurrentRead More
To go specialist/Server/ Team Lead
Olive Garden
02.2021 - CurrentRead More
Team Manager/ Team Lead
Panera Bread
07.2020 - CurrentRead More
East Carolina University
Bachelor of Science from Neuroscience BS, Psychology
Read More