Experienced customer service/sales professional with over 15 years experience. Superior attention to details and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Hi, I’m
Mina Youssef
Deerfield Beach,FL
Summary
Overview
8
years of professional experience
1
Certification
Work History
America's Health Insurance Advisors
Vice President
2023.01 - Current (3 education.years_Label & 6 education.months_Label)
Job overview
- Specialized in Medicare Health Insurance and ACA Marketplace insurance.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Established performance goals for department and provided methods for reaching milestones increasing sales by 33%.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Everything Medicare
Medicare Sales Agent
2022.07 - 2023.01 (6 education.months_Label)
Job overview
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Determined needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently exceeding quotas by more than 20%.
- Conducted sales using web based platforms and CRMs through inbound call leads.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
Bank Of America
Relationship Banker
2020.03 - 2021.11 (1 education.year_Label & 8 education.months_Label)
Job overview
- Developed 60 seconds summaries to assess each client's participation level and determine targets for follow-up plans.
- Increased daily sales by 30% by upselling banking products and financial services to customers.
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for financial services daily, including reissuing statements, ordering additional checks and updating customer personal information in database.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided advice on different bank products and financial options.
Seminole Casino Coconut Creek
Player Development
2018.04 - 2020.02 (1 education.year_Label & 10 education.months_Label)
Job overview
- Assist approximately 200-250 guests with any questions and or concerns in regards to their account.
- Nurturing a good rapport with guests and followed up on a consistent base to enhance loyalty to maximize trips and profit.
- Successfully achieved monthly goals of upgrades, credit line and guest's invitations to property to increase revenue.
- Issue complementary perks to guests to ensure satisfaction while spending their time on property.
- Assist other team members in peak hours to ensure guests satisfactions and decrease waiting time for any complementary perk.
- Make restaurant reservations for guests and assuring a smooth atmosphere.
Rick Case Maserati
Sales Consultant
2016.02 - 2017.04 (1 education.year_Label & 2 education.months_Label)
Job overview
- Prioritized daily workflow, including all inbound calls, quotes and sales-related inquiries.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Communicated sales promotions to customers to grow average customer account size.
- Exceeded targeted sales goals by 20%.
- Transitioned on average of 15 leads into paying customers per two weeks.
- Set up new accounts, established customer credit, and set up payment methods.
Education
Everest Institute South Plainfield, NJ
Associate of Science from Medical Assisting
2011
University Overview
William Dickinson High SchoolJersey city, NJ
High School Diploma
2006
University Overview
Skills
- Exceptional interpersonal communication
- Excellent time management skills
- Exceptional telephone etiquette
- Adherence to high guest service standards
- Staff Development
- Operations Management
- Sales Leadership
- Team Leadership
- Rules and Regulations
- Critical Thinking
- Decision-Making
- Budget Oversight
- Performance Monitoring
- Coaching and Mentoring
Certification
- Licensed 2-15 - 07/2022
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vice President
America's Health Insurance Advisors
2023.01 - Current (3 education.years_Label & 6 education.months_Label)
Medicare Sales Agent
Everything Medicare
2022.07 - 2023.01 (6 education.months_Label)
Relationship Banker
Bank Of America
2020.03 - 2021.11 (1 education.year_Label & 8 education.months_Label)
Player Development
Seminole Casino Coconut Creek
2018.04 - 2020.02 (1 education.year_Label & 10 education.months_Label)
Sales Consultant
Rick Case Maserati
2016.02 - 2017.04 (1 education.year_Label & 2 education.months_Label)
Everest Institute
Associate of Science from Medical Assisting
William Dickinson High School
High School Diploma