Minda Corrales
Mound,MN
Summary
Dynamic Care Team Manager with a proven track record at New Perspective Senior Living, enhancing operational efficiency and staff performance through targeted training and development. Skilled in employee engagement and problem resolution, I foster a collaborative environment that prioritizes resident satisfaction and team success. Committed to excellence in service delivery and team leadership.
Overview
16
16
years of professional experience
Work History
Care Team Manager
New Perspective Senior Living
Arden Hills MN
11.2023 - 04.2025
- Oversaw daily operations to ensure high-quality resident care and satisfaction.
- Developed training programs for staff, enhancing service delivery and team performance.
- Implemented process improvements resulting in increased operational efficiency and reduced response times.
- Managed schedules and staffing levels to meet resident needs while optimizing workforce utilization.
- Facilitated regular team meetings to address challenges and align on goals for service excellence.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Lead Home Health and Medication Aide
Shiloh Assisted Living
Pequot Lakes, MN
10.2021 - 01.2023
- Administered medications to residents according to prescribed schedules and protocols.
- Monitored resident health conditions, reporting changes to nursing staff promptly.
- Assisted in maintaining accurate medication records and documentation for compliance purposes.
- Collaborated with healthcare team to develop personalized care plans for residents.
Assistant Director
Discover Little Miracles Child Care
Saint Michael, MN
08.2019 - 08.2020
- Developed and implemented educational programs to enhance child development outcomes.
- Collaborated with staff to create a safe, nurturing environment for children.
- Monitored compliance with state regulations and accreditation standards.
- Trained new staff on best practices in early childhood education and care.
Assistant Manager
Aeropostale
04.2015 - 02.2017
- Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
- Collaborated with team members to achieve sales goals through effective visual merchandising strategies.
- Supported inventory management by accurately tracking stock levels and conducting regular audits.
- Trained new staff on operational procedures and customer service best practices to enhance team performance.
Server
Perkins Family Restaurant
Buffalo, MN
04.2009 - 12.2011
- Provided exceptional customer service by attentively listening to guest needs and addressing concerns promptly.
- Assisted in menu knowledge and daily specials, enhancing guest experience through informed recommendations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during high-volume shifts.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
Education
High School Diploma - General Studies
Buffalo High School
Buffalo, MN06.2011
Skills
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
- Performance coaching
- Player communication
- Employee engagement
- Teamwork and collaboration
- Team leadership
- Problem resolution
- Training and development
- Employee coaching and mentoring
- Staff training
- Customer service
- Team development
- Documentation and reporting
- Computer skills
- Decision-making
- Negotiation and conflict resolution
- Time management
- Schedule management
- Customer relationship management
- Problem-solving
- MS office
- Scheduling and coordinating
- Goal setting
- Multitasking
- Good judgment
- Administration and reporting
- Hiring and training
- Staff management
- Shift scheduling
- Work Planning and Prioritization
- Negotiation
- Excellent communication
- Multitasking Abilities
- Schedule oversight
- Onboarding and orientation
- Emergency response
- Positive attitude
- Teamwork
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Care Team Manager
New Perspective Senior Living
11.2023 - 04.2025
Lead Home Health and Medication Aide
Shiloh Assisted Living
10.2021 - 01.2023
Assistant Director
Discover Little Miracles Child Care
08.2019 - 08.2020
Assistant Manager
Aeropostale
04.2015 - 02.2017
Server
Perkins Family Restaurant
04.2009 - 12.2011
High School Diploma - General Studies
Buffalo High School