Mindi Guidas
West Newton,PA
Summary
Client Specialist at Sol Wellness Center with expertise in customer relationship management and strategic planning. Skilled in appointment scheduling and community outreach, resulting in increased client engagement and satisfaction. Recognized for educating clients on wellness services, driving participation, and maintaining accurate records to support operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Specialist
Sol Wellness Center
Rostraver Township, PA
01.2025 - Current
- Conducted intake assessments to gather client health information and specific needs.
- Assisted clients with wellness program inquiries and appointment scheduling.
- Educated clients on services and wellness center offerings to enhance understanding.
- Scheduled, confirmed appointments, and delivered timely reminders for client visits.
- Welcomed visitors, handled phone calls, and responded to online inquiries efficiently.
- Maintained detailed records of customer interactions and transactions for accuracy.
- Collected deposits or payments while arranging billing processes effectively.
- Enhanced product knowledge continuously to deliver optimal service and meet sales quotas.
Community Liaison/General Sales Manager
Regional Trail Corporation
West Newton, Pennsylvania
07.2023 - 12.2024
- Promoted regional trail initiatives through community engagement and outreach efforts.
- Coordinated collaboration with local organizations and stakeholders to enhance participation.
- Developed educational materials focused on trail usage and safety for public distribution.
- Maintained social media channels to boost awareness of trail activities and updates.
- Facilitated communication between residents and Regional Trail Corporation staff for effective information flow.
- Implemented strategic outreach plans to actively engage community members in initiatives.
- Provided essential support during emergency response operations as required.
- Organized public meetings and events to foster community involvement and discussion.
Education
Bachelor of Arts - Political Science, History
University of Pittsburgh
Pittsburgh, PA04-2002
Skills
- Appointment scheduling
- Community outreach
- Customer relationship management
- Payment processing
- Record keeping
- Strategic planning
- Account reconciliation
- Customer service
- Inquiry response
- Multitasking and prioritization
- Promotional support
Affiliations
- West Newton Community Pool Board Member
Certification
- Certification Sustainable Horticulture and Landscape Management, Phipps Conservatory, Pittsburgh, PA
Timeline
Client Specialist
Sol Wellness Center
01.2025 - Current
Community Liaison/General Sales Manager
Regional Trail Corporation
07.2023 - 12.2024
Bachelor of Arts - Political Science, History
University of Pittsburgh