Mindi Joss
Grand Island,United States
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help promote a team environment. Passionate student continuing to pursue MBA while seeking part-time employment. Highly organized and proficient in customer service skills with excellent reading and writing capabilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Services Specialist
Workforce Buffalo
10.2023 - Current
- Responded to customer and business requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of employment and training service changes.
- Sought ways to improve processes and services provided.
- Presented information on services offered to potential customers and clients.
Work Study Student
SUNY Empire State College
09.2021 - 12.2022
- Interacted respectfully with others to offer ideas, identify issues and provide assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Researched various topics as requested and pitched new and creative ideas to increase student engagement.
Automotive/Diesel Mechanic
Rural/Metro Medical Services
07.2011 - 01.2016
- Performed preventive maintenance on engines, transmissions, tires and other vehicle systems as well as medical equipment needed for life-saving measures on a fleet of 73.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Performed as lead technician on second shift, delegating work, fielding service requests, ordering parts, while performing diagnostic and repair duties.
Automotive Technician
Goodyear Tire & Rubber
04.2010 - 07.2011
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Informed customers of needed repairs while explaining how and why they were necessary for optimum performance and safety of the vehicle.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
MBA - Business Management
SUNY Empire State College
Saratoga Springs, NY03.2024
Bachelor of Science - Management
SUNY Empire State College
Saratoga Springs, NY12.2022
Technical Degree - Automotive Technology With Ford FACT
NASCAR Technical Institute
Mooresville, NC11.2005
Skills
- Data Gathering
- Verbal and Written Communication
- Event Planning Assistance
- Guest Services
- Multitasking and Organization
- Computer Skills
- Proofreading
Certification
Six SIGMA White Belt
NYS motor vehicle and motorcycle inspectors license
EPA 609 certified
Stryker stretcher repair certification
Timeline
Business Services Specialist
Workforce Buffalo
10.2023 - Current
Work Study Student
SUNY Empire State College
09.2021 - 12.2022
Automotive/Diesel Mechanic
Rural/Metro Medical Services
07.2011 - 01.2016
Automotive Technician
Goodyear Tire & Rubber
04.2010 - 07.2011
MBA - Business Management
SUNY Empire State College
Bachelor of Science - Management
SUNY Empire State College
Technical Degree - Automotive Technology With Ford FACT
NASCAR Technical Institute
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