Mindi Meisenheimer
Oklahoma City
Summary
Highly organized and empathetic Patient Services Coordinator with a strong background in customer service. Skilled in conducting intake assessments, managing administrative tasks, and utilizing electronic health record systems. Collaborative team player with excellent problem-solving abilities and strong communication skills. Adept at providing exceptional customer service in a fast-paced healthcare environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Intake Coordinator
Good Shepherd Hospice
Oklahoma City, OK
10.2025 - Current
- Coordinated patient intake processes to ensure timely scheduling and efficient workflow.
- Implemented electronic health record systems, enhancing data accuracy and accessibility.
- Developed training materials for new staff on intake procedures and patient communication.
- Streamlined referral processes, improving collaboration with healthcare providers and specialists.
Hospice Volunteer Coordinator
Heartland Hospice
Oklahoma City, OK
11.2024 - 10.2025
- Coordinated volunteer recruitment, training, and scheduling to ensure quality patient care.
- Developed educational materials for volunteers to enhance understanding of hospice services.
- Streamlined communication between volunteers and healthcare teams to improve service delivery.
- Implemented recognition programs to boost volunteer engagement and retention rates.
Patient Services Coordinator
Enhabit Hospice
Oklahoma City, OK
11.2014 - 11.2024
- Provided exceptional customer service to patients, families, and visitors in a fast-paced healthcare environment.
- Conducted intake assessments for new patients and gathered detailed medical histories.
- Performed administrative tasks such as filing paperwork, answering phones, and organizing charts.
- Utilized electronic health record system to accurately document patient information for billing purposes.
- Facilitated smooth transitions between departments through effective communication with staff members.
- Assisted in developing strategies that improved overall efficiency within the department.
- Participated in regular meetings regarding changes in healthcare regulations or policies that impacted patient services operations.
- Developed relationships with external vendors to ensure timely delivery of supplies.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and their families.
- Reviewed charts for accuracy and completeness prior to patient visits.
- Comforted patients by anticipating anxieties and thoroughly answering patient questions.
- Protected patients' rights by maintaining confidentiality of personal and financial information.
- Assisted in organizing and maintaining patient files.
- Communicated with third party payors to obtain insurance benefits and authorizations.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution.
- Participated actively in team meetings by offering valuable insights on patient care.
- Answered phone inquiries from patients regarding their healthcare needs.
- Managed appointment scheduling, optimizing provider availability to improve patient access to services.
Education
BSN - Nursing Candidate
Oklahoma Christian University
Oklahoma City, OK12-2026
Associate in Science (A.S.) - undefined
Oklahoma City Community College
Oklahoma City, OK05.2022
Skills
- Strong Organization
- Customer Service
- Problem-Solving
- Team Collaboration
- Phone and Email Etiquette
- Caring and Empathetic
- Time Management
- Multitasking Abilities
- Problem-solving abilities
- Excellent Communication
Certification
Home Health Aide
Timeline
Clinical Intake Coordinator
Good Shepherd Hospice
10.2025 - Current
Hospice Volunteer Coordinator
Heartland Hospice
11.2024 - 10.2025
Patient Services Coordinator
Enhabit Hospice
11.2014 - 11.2024
Associate in Science (A.S.) - undefined
Oklahoma City Community College
BSN - Nursing Candidate
Oklahoma Christian University
Proficient in HCHB
I have been using HCHB for about 8 years and am very comfortable with the software