Mindi Serrano
Taylorsville
Summary
Dynamic customer service professional with a proven track record at Sutter Health, excelling in patient registration and insurance verification. Skilled in data entry and problem resolution, I effectively mentored new hires, enhancing team performance. Known for outstanding communication skills, I consistently deliver exceptional service and support in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Sutter Health
03.2015 - Current
- Facilitated patient registration, ensuring accurate insurance verification.
- Coordinated appointment schedules for medical consultations.
- Supported supervisors in onboarding and training new hires.
Application Data Processor
Extend Health
08.2013 - 10.2014
- Processed and validated application data to ensure accuracy and compliance with regulations.
- Mentored junior team members on data entry best practices and software utilization.
Customer Service Agent
Discover Card
12.2008 - 07.2013
- Assisted customers with account inquiries and transaction issues, ensuring timely resolution.
- Managed inbound calls, providing accurate information regarding products and services.
Education
High School Diploma -
Murray High School
Murray, UTSkills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Assisting in training new employees
- Computer skills
Timeline
Customer Service Agent
Sutter Health
03.2015 - Current
Application Data Processor
Extend Health
08.2013 - 10.2014
Customer Service Agent
Discover Card
12.2008 - 07.2013
High School Diploma -
Murray High School