Mindi O'Neil

Formerly Operations Manager: 5/2018-4/2022

Formerly Administration Manager: 9/2013-4/2018

• Met or exceeded revenue goals with annual growth between 3-10% YOY.
• Led post-acquisition data and process integration of multiple product lines, teams, and financial input achieving on-time delivery.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations in continuous improvement initiatives.
• Managed transition of multiple cross-functional teams (order processing, contracts, billing, accounts receivable, customer care and technical support administration) from 100% in-office to 100% remote with zero loss of productivity or revenue (COVID)
• Identified opportunities to improve business process flow and productivity.
• Increased company profits through performance optimization strategies and efficiency improvements.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols by fostering collaborative cross-functional relationships.
• Set clear goals to monitor targets and offer real-time performance and motivation input.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Hired and managed employees to maximize productivity while training staff on best practices and protocols
• Set clear goals to monitor targets and offered real-time input on performance and motivation
• Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives
• Established performance goals for departments and outlined processes for achievement

• Provided ongoing direction and leadership for program operations.
• Scheduled and supervised team meetings to discuss new ideas and update participants on program details and milestones.
• Maintained and updated project-related documents.
• Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with the organization's overall mission.
• Communicated regularly with stakeholders, updating on progress to build support for program.
• Monitored program performance to identify areas for improvement.