Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director, Medical Group Operations
ProHealth Care
Waukesha County
01.2024 - 01.2025
Directed operations for 6 primary care clinics and 11 urgent care locations, enhancing efficiency and patient service delivery
Improved processes, leading to higher patient satisfaction and service quality
Cultivated a learning culture, boosting team performance and morale
Optimized workflows, ensuring successful project completion and operations
Strengthened communication within teams, fostering collaboration and improving project outcomes through shared insights
Collaborated with senior leadership to set long-term objectives for the company.
Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Led change management efforts to adapt to market shifts and organizational needs.
Led cross-functional teams to drive project completion within budget and deadlines.
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Manager, Medical Group Operations
ProHealth Care
Pewaukee
01.2022 - 01.2023
Led team of 12 physicians, 30+ staff, improving collaboration and operational efficiency
Implemented strategies that enhanced service delivery and team productivity
Cultivated a learning culture, boosting communication and achieving project milestones
Promoted a collaborative environment, driving team synergy and successful project outcomes
Manager, Chronic Disease Clinics
ProHealth Care
Waukesha
01.2016 - 01.2021
Managed 4 specialty clinics, improving chronic disease care with measurable patient outcomes in heart failure, diabetes management and wound care
Fostered a culture of teamwork among 18 healthcare providers and 20 nurses, driving shared goals for improved patient health and satisfaction
Championed patient education initiatives, empowering individuals to take charge of their health, resulting in increased adherence to treatment plans