Summary
Overview
Work History
Education
Skills
Timeline
Generic

MINDY BURNASCONI

Milcreek

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2026
2026
years of professional experience

Work History

Veterinary Recpeptionist

Park CIty Animal Clinic
01.2025 - Current
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.

Owner

The Boujee Stitch
01.2023 - Current
  • Company Overview: I own and run a crochet retail store creating handmade orders for blankets, clothing, and more
  • I fully control shipping, taxes, accounting and all other aspects involved with running a self business
  • I own and run a crochet retail store creating handmade orders for blankets, clothing, and more

Assistant Manager

ExxonMobil
03.2021 - 11.2023

Assembly Line Production Manager

Birmingham District Dental
  • Operated machinery and equipment on assembly line to produce products efficiently
  • Ensured product quality by performing inspections and identifying defects for immediate correction
  • Followed strict safety guidelines and procedures to prevent workplace incidents or injuries
  • Collaborated with team members to achieve production goals and meet deadlines

Assistant Store Manager

Peace Place Gifts

Customer Service Manager

UPS
  • I led a section of our call floor in tracking packages, and handling customer concerns
  • I also oversaw our customer escalations for our team, and diffused situations where the rep before me was not able to do so
  • I created easier training practices and policies for the floor leads, and managers
  • I ran our customer escalations department in order to diffuse situations our standards CS reps could not
  • I tripled our plumbing department's revenue in 1 year
  • I created a dispatching training program in order to create a more lucid flow of calls, escalation resolution, and more clear paperwork for our techs to utilize and establish a quicker flow for dispatch

Customer Service Manager

Whipple Service Champions

Reservations Manager

Westgate Resorts
01.2018 - 08.2022
  • Handled customer inquiries and resolved issues with reservation bookings
  • Collaborated with sales team to ensure accuracy of reservations and availability
  • Utilized reservation software to input and track customer information
  • Coordinated group bookings and special events for a hospitality company

Personal Assistant

3MC CONSTRUCTION
02.2013 - 06.2021
  • Managed executive calendars, coordinated meetings, and arranged travel itineraries for senior leadership
  • Drafted, edited, and proofread correspondence and reports for senior management
  • Coordinated and organized meetings and events, including scheduling, logistics, and follow-up
  • Handled incoming calls and emails, responding to inquiries and requests promptly
  • Arranged travel arrangements, accommodations, and itineraries for executive's business trips
  • Maintained confidentiality of sensitive information and documents

Specimen Processor/Data Entry

ARUP Laboratories
03.2014 - 11.2016
  • Processed and entered various types of data accurately and efficiently
  • Maintained and organized specimen samples in a laboratory setting
  • Operated hematology, chemistry, coagulation, and urinalysis analyzers to conduct various tests
  • Maintained quality control and calibration of equipment to ensure accurate and reliable test results
  • Handled specimen aliquoting, storage, and disposal in compliance with safety regulations
  • Maintained organized work area and promptly replenished supplies to keep workflow consistent

Education

Veterinary Science/Neuroscience

Arizona State University
Tempe, AZ
07-2029

GED -

Weber State University
Ogden, UT
06-2005

Skills

  • Production planning
  • Operations management
  • Staff management
  • Production scheduling
  • Team development
  • Production optimization
  • Health and safety compliance
  • Staff scheduling

Timeline

Veterinary Recpeptionist

Park CIty Animal Clinic
01.2025 - Current

Owner

The Boujee Stitch
01.2023 - Current

Assistant Manager

ExxonMobil
03.2021 - 11.2023

Reservations Manager

Westgate Resorts
01.2018 - 08.2022

Specimen Processor/Data Entry

ARUP Laboratories
03.2014 - 11.2016

Personal Assistant

3MC CONSTRUCTION
02.2013 - 06.2021

Assembly Line Production Manager

Birmingham District Dental

Assistant Store Manager

Peace Place Gifts

Customer Service Manager

UPS

Customer Service Manager

Whipple Service Champions

Veterinary Science/Neuroscience

Arizona State University

GED -

Weber State University
MINDY BURNASCONI