MINDY BURNASCONI
Milcreek
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Veterinary Recpeptionist
Park CIty Animal Clinic
Park City, UT
01.2025 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
Owner
The Boujee Stitch
Alabama/Utah
01.2023 - Current
- Company Overview: I own and run a crochet retail store creating handmade orders for blankets, clothing, and more
- I fully control shipping, taxes, accounting and all other aspects involved with running a self business
- I own and run a crochet retail store creating handmade orders for blankets, clothing, and more
Assistant Manager
ExxonMobil
Sandy, Utah
03.2021 - 11.2023
Assembly Line Production Manager
Birmingham District Dental
Birmingham, Al
- Operated machinery and equipment on assembly line to produce products efficiently
- Ensured product quality by performing inspections and identifying defects for immediate correction
- Followed strict safety guidelines and procedures to prevent workplace incidents or injuries
- Collaborated with team members to achieve production goals and meet deadlines
Assistant Store Manager
Peace Place Gifts
Sedona, AZ
Customer Service Manager
UPS
Hoover, AL
- I led a section of our call floor in tracking packages, and handling customer concerns
- I also oversaw our customer escalations for our team, and diffused situations where the rep before me was not able to do so
- I created easier training practices and policies for the floor leads, and managers
- I ran our customer escalations department in order to diffuse situations our standards CS reps could not
- I tripled our plumbing department's revenue in 1 year
- I created a dispatching training program in order to create a more lucid flow of calls, escalation resolution, and more clear paperwork for our techs to utilize and establish a quicker flow for dispatch
Customer Service Manager
Whipple Service Champions
Reservations Manager
Westgate Resorts
Park City, Utah
01.2018 - 08.2022
- Handled customer inquiries and resolved issues with reservation bookings
- Collaborated with sales team to ensure accuracy of reservations and availability
- Utilized reservation software to input and track customer information
- Coordinated group bookings and special events for a hospitality company
Personal Assistant
3MC CONSTRUCTION
Park City, Utah
02.2013 - 06.2021
- Managed executive calendars, coordinated meetings, and arranged travel itineraries for senior leadership
- Drafted, edited, and proofread correspondence and reports for senior management
- Coordinated and organized meetings and events, including scheduling, logistics, and follow-up
- Handled incoming calls and emails, responding to inquiries and requests promptly
- Arranged travel arrangements, accommodations, and itineraries for executive's business trips
- Maintained confidentiality of sensitive information and documents
Specimen Processor/Data Entry
ARUP Laboratories
Salt Lake City, UT
03.2014 - 11.2016
- Processed and entered various types of data accurately and efficiently
- Maintained and organized specimen samples in a laboratory setting
- Operated hematology, chemistry, coagulation, and urinalysis analyzers to conduct various tests
- Maintained quality control and calibration of equipment to ensure accurate and reliable test results
- Handled specimen aliquoting, storage, and disposal in compliance with safety regulations
- Maintained organized work area and promptly replenished supplies to keep workflow consistent
Education
Veterinary Science/Neuroscience
Arizona State University
Tempe, AZ07-2029
GED -
Weber State University
Ogden, UT06-2005
Skills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Team development
- Production optimization
- Health and safety compliance
- Staff scheduling
Timeline
Veterinary Recpeptionist
Park CIty Animal Clinic
01.2025 - Current
Owner
The Boujee Stitch
01.2023 - Current
Assistant Manager
ExxonMobil
03.2021 - 11.2023
Reservations Manager
Westgate Resorts
01.2018 - 08.2022
Specimen Processor/Data Entry
ARUP Laboratories
03.2014 - 11.2016
Personal Assistant
3MC CONSTRUCTION
02.2013 - 06.2021
Assembly Line Production Manager
Birmingham District Dental
Assistant Store Manager
Peace Place Gifts
Customer Service Manager
UPS
Customer Service Manager
Whipple Service Champions
Veterinary Science/Neuroscience
Arizona State University
GED -
Weber State University