MINDY BURNASCONI
Milcreek
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Veterinary Recpeptionist
Park CIty Animal Clinic
01.2025 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
Owner
The Boujee Stitch
01.2023 - Current
- Company Overview: I own and run a crochet retail store creating handmade orders for blankets, clothing, and more
- I fully control shipping, taxes, accounting and all other aspects involved with running a self business
- I own and run a crochet retail store creating handmade orders for blankets, clothing, and more
Assistant Manager
ExxonMobil
03.2021 - 11.2023
Assembly Line Production Manager
Birmingham District Dental
- Operated machinery and equipment on assembly line to produce products efficiently
- Ensured product quality by performing inspections and identifying defects for immediate correction
- Followed strict safety guidelines and procedures to prevent workplace incidents or injuries
- Collaborated with team members to achieve production goals and meet deadlines
Assistant Store Manager
Peace Place Gifts
Customer Service Manager
UPS
- I led a section of our call floor in tracking packages, and handling customer concerns
- I also oversaw our customer escalations for our team, and diffused situations where the rep before me was not able to do so
- I created easier training practices and policies for the floor leads, and managers
- I ran our customer escalations department in order to diffuse situations our standards CS reps could not
- I tripled our plumbing department's revenue in 1 year
- I created a dispatching training program in order to create a more lucid flow of calls, escalation resolution, and more clear paperwork for our techs to utilize and establish a quicker flow for dispatch
Customer Service Manager
Whipple Service Champions
Reservations Manager
Westgate Resorts
01.2018 - 08.2022
- Handled customer inquiries and resolved issues with reservation bookings
- Collaborated with sales team to ensure accuracy of reservations and availability
- Utilized reservation software to input and track customer information
- Coordinated group bookings and special events for a hospitality company
Personal Assistant
3MC CONSTRUCTION
02.2013 - 06.2021
- Managed executive calendars, coordinated meetings, and arranged travel itineraries for senior leadership
- Drafted, edited, and proofread correspondence and reports for senior management
- Coordinated and organized meetings and events, including scheduling, logistics, and follow-up
- Handled incoming calls and emails, responding to inquiries and requests promptly
- Arranged travel arrangements, accommodations, and itineraries for executive's business trips
- Maintained confidentiality of sensitive information and documents
Specimen Processor/Data Entry
ARUP Laboratories
03.2014 - 11.2016
- Processed and entered various types of data accurately and efficiently
- Maintained and organized specimen samples in a laboratory setting
- Operated hematology, chemistry, coagulation, and urinalysis analyzers to conduct various tests
- Maintained quality control and calibration of equipment to ensure accurate and reliable test results
- Handled specimen aliquoting, storage, and disposal in compliance with safety regulations
- Maintained organized work area and promptly replenished supplies to keep workflow consistent
Education
Veterinary Science/Neuroscience
Arizona State University
Tempe, AZ07-2029
GED -
Weber State University
Ogden, UT06-2005
Skills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Team development
- Production optimization
- Health and safety compliance
- Staff scheduling
Timeline
Veterinary Recpeptionist
Park CIty Animal Clinic
01.2025 - Current
Owner
The Boujee Stitch
01.2023 - Current
Assistant Manager
ExxonMobil
03.2021 - 11.2023
Reservations Manager
Westgate Resorts
01.2018 - 08.2022
Specimen Processor/Data Entry
ARUP Laboratories
03.2014 - 11.2016
Personal Assistant
3MC CONSTRUCTION
02.2013 - 06.2021
Assembly Line Production Manager
Birmingham District Dental
Assistant Store Manager
Peace Place Gifts
Customer Service Manager
UPS
Customer Service Manager
Whipple Service Champions
Veterinary Science/Neuroscience
Arizona State University
GED -
Weber State University
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