Mindy Bury

• Reviewing applications and approving or denying benefits

• Provided information on Covid-19 vaccines

I currently work on the CVS retail project. I have over 100% on my QA's. My reliability is at 100% I am a great team player and I love my job.

• Resolved escalated customer issues quickly to drive client retention.
• Promptly responded to customer inquiries and resolved complaints.
• Maintained [100]% satisfaction rating with customers by providing exceptional service and support.
• Assisted customers with completing quick and efficient sales transactions to guarantee high level of customer service.
• Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
• Assisted [30] customers per [day] by greeting with upbeat attitude and [empathy when needed].
• Documented customer inquiries and implemented information, including remediation suggestions in [OTC] company database.
• Coordinated logistics and verified equipment shipment pricing and availability.
• Shared detailed information about more than [75] [CVS products] options to help customers make decisions.

Took customer calls and helped troubleshoot and resolve issues with Iphones,iPads, and i tunes issues.
Apple Watches. Scheduled appointments for repairs, helped customers with billing issues.

• Documented customer correspondence in CRM to track requests, problems and solutions.

Handed all customer service,  resolved any issue a customer may have had. Also did
human resources,  payroll, billing etc.