Shawnta D Husband Sr.
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Ambassador
Ambassador Security
Los Angeles, CA
06.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
Houseman
Rita Suites
Las Vegas, NV
09.2021 - 06.2023
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Stocked housekeeping carts with supplies before each shift.
- Assisted Housekeepers in changing bed linens when needed.
- Ensured that all public areas were presentable at all times.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Followed safety guidelines while handling hazardous materials such as chemicals.
- Collected and removed trash from rooms.
Housekeeper/ Houseman
Residence Inn Marriot
Manhattan Beach, CA
12.2019 - 09.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Reported any maintenance issues or damage to supervisors immediately.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained and organized cleaning supplies stock.
Show Room Cleaning
Sands Hotel And Casino
Las Vegas, NV
10.2016 - 11.2019
- Maintained a safe working environment by adhering to safety regulations and procedures.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Education
Some College (No Degree) - Plumbling
Los Angeles Trade Technical College
Los Angeles, CA06-1989
Skills
- Effective Customer Communication
- Customer Engagement
- Customer Relations
- Effective Communicator
Timeline
Ambassador
Ambassador Security
06.2023 - Current
Houseman
Rita Suites
09.2021 - 06.2023
Housekeeper/ Houseman
Residence Inn Marriot
12.2019 - 09.2021
Show Room Cleaning
Sands Hotel And Casino
10.2016 - 11.2019
Some College (No Degree) - Plumbling
Los Angeles Trade Technical College
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