Mindy Creech-Rydwelski
Buchanan,MI
Summary
Detail-oriented Patient Service Representative skilled in appointment scheduling, insurance verification, and maintaining patient confidentiality. Committed to enhancing patient experience and ensuring compliance with HIPAA regulations.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Great Lakes Eye Care
120 Longmeadow Village Drive
10.2023 - 05.2026
- Facilitated patient scheduling and appointment management using electronic health record systems.
- Assisted in processing patient insurance claims, ensuring compliance with healthcare regulations.
- Responded to patient inquiries, providing accurate information on services and procedures.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Managed front desk operations, maintaining a welcoming environment for patients and visitors.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient Service Representative
South Bend Clinic
South Bend, IN
08.2007 - 02.2011
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
Education
Medical Office Systems - Office/Receptionist
Lake Michigan College
Benton Harbor, MI06-2007
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
Timeline
Patient Service Representative
Great Lakes Eye Care
10.2023 - 05.2026
Patient Service Representative
South Bend Clinic
08.2007 - 02.2011
Medical Office Systems - Office/Receptionist
Lake Michigan College