Mindy Dailey
Chillicothe
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Scioto Paint Valley Mental Health Center and other notable organizations. Excelled in enhancing customer relationships and operational efficiency, achieving a significant reduction in response times. Skilled in risk management and promotional support, I bring a blend of hard and soft skills to drive success.
Overview
28
28
years of professional experience
Work History
Customer Relations Representative
Scioto Paint Valley Mental Health Center
12.2024 - 02.2025
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Assistant Manager
Par Mar Oil
01.2017 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Executive Housekeeper
Fairfield By Marriott
08.2021 - 02.2022
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
Cashier
Valero
01.2014 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Baker
Crispie Creme
01.1997 - 08.2005
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Education
Office Technology -
Ohio University, Chillicothe
Chillicothe, OhioBlood Sampling - Phlebotomy
Hocking Tech
Nelsonville, Ohio04-2022
High School Diploma -
Chillicothe High School
Ohio01-1994
Skills
- Promotional support
- Risk management
- Customer service
- Problem-solving
Timeline
Customer Relations Representative
Scioto Paint Valley Mental Health Center
12.2024 - 02.2025
Executive Housekeeper
Fairfield By Marriott
08.2021 - 02.2022
Assistant Manager
Par Mar Oil
01.2017 - 08.2024
Cashier
Valero
01.2014 - 01.2019
Baker
Crispie Creme
01.1997 - 08.2005
Office Technology -
Ohio University, Chillicothe
Blood Sampling - Phlebotomy
Hocking Tech
High School Diploma -
Chillicothe High School
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