Mindy Harris
Ware,MA
Summary
Dynamic ISP Engineer II with over 36 years of experience in network solutions and customer service. Known for mentoring junior engineers, driving strategic improvements, and optimizing service delivery processes.
Overview
37
37
years of professional experience
Work History
ISP Engineer II
Charter Spectrum
Chicopee, MA
05.1989 - Current
- Designed and implemented network solutions to enhance ISP performance and reliability.
- Led troubleshooting efforts for complex network issues, ensuring minimal downtime for customers.
- Collaborated with cross-functional teams to optimize service delivery processes and improve customer satisfaction.
- Mentored junior engineers, fostering skill development and knowledge transfer within the team.
- Analyzed network performance metrics to identify areas for improvement and implement strategic enhancements.
- Developed technical documentation to support operational consistency and training initiatives for new staff.
- Evaluated emerging technologies to recommend upgrades that align with industry standards and company goals.
- Conducted regular system audits and maintenance checks, ensuring compliance with regulatory requirements and best practices.
- Managed vendor relationships, ensuring timely delivery of equipment while negotiating cost-effective contracts.
- Optimized bandwidth allocation for enhanced customer experience through regular monitoring and adjustments.
- Implemented security measures to protect sensitive data from unauthorized access or breaches in compliance with industry regulations.
- Streamlined processes for faster issue resolution, contributing to increased customer satisfaction rates.
- Reduced network downtime by proactively identifying and resolving connectivity issues.
- Enhanced team productivity by developing efficient workflows and tools for project management and tracking progress.
- Installed and maintained systems and analyzed users' needs.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Education
Broadband Technical Management - Cable TV
Arapahoe Community College
Littleton, CO12-2006
Senior Master Technician - Cable TV
Jones NCTI
Denver, COBDS, BFTS, BTS, DVEP - Cable TV
SCTE
07-2025
Skills
- Network troubleshooting
- Broadband Fiber Optic Transport technology
- Broadband Distibution Specialist
- Broadband TelecomCenter Specialist
- Effective Supervision
- Principles of Management
Charter Champions 2nd QTR 2010
I have received over 25 Charter Champions certificates over the years.
Timeline
ISP Engineer II
Charter Spectrum
05.1989 - Current
Broadband Technical Management - Cable TV
Arapahoe Community College
Senior Master Technician - Cable TV
Jones NCTI
BDS, BFTS, BTS, DVEP - Cable TV
SCTE