Mindy Jemison
Nelnet
Giltner,NE
11
years of professional experience
Dedicated professional with a strong focus on customer support and technical troubleshooting. Proven ability to process high-volume transactions accurately while maintaining attention to detail.
Work History
Rep II
2 Years 11 Months- Processed high-volume payment transactions accurately and efficiently, ensuring timely processing of customer requests.
- Maintained up-to-date knowledge of payment processing regulations to ensure adherence to industry standards.
- Entered figures using 10-key calculator to compute data quickly.
Captioning Assistant
3 Years 2 Months- Developed accurate captioning for live broadcasts and recorded media, enhancing accessibility for diverse audiences.
- Implemented quality control processes that improved caption accuracy and consistency in real-time settings.
- Collaborated with team members to ensure timely delivery of captioning services across various platforms.
- Mentored junior staff on best practices for captioning, fostering a culture of continuous improvement.
Tax Preparer
4 Months- Prepared and filed individual and business tax returns using tax software systems.
- Reviewed financial documents for accuracy and compliance with federal regulations.
- Assisted clients in understanding tax obligations and provided strategic tax planning advice.
- Conducted thorough audits of client records to identify discrepancies and optimize deductions.
Medication Aide
3 Years 3 Months- Administered medications to residents following prescribed schedules and safety protocols.
- Monitored residents' health conditions, reporting changes to nursing staff promptly.
- Assisted in maintaining medication inventory, ensuring proper storage and labeling of pharmaceuticals.
- Trained new medication aides on procedures and best practices for medication administration.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
Education
Bookkeeping - Business Administration
- Dean's List Spring 2026
Associate of Applied Science - Health Information Management Services
Revenue Management - Health Information Management
Data Management - Health Information Management
Diploma - Medical Coding
Health Information Clerk - Health Information Management
Skills
Data entry
Technical troubleshooting
MS office
Customer support
Client management
Account servicing
Attention to detail
Organizational skills
Multitasking
Problem-solving
Adaptability and flexibility
Goal-oriented mindset
Timeline
Rep II
Nelnet
11.2023 - CurrentRead More
Captioning Assistant
Hamilton Relay
07.2019 - 09.2022Read More
Tax Preparer
Central States Kearney
12.2018 - 04.2019Read More
Medication Aide
Harvard House Assisted Living
09.2015 - 12.2018Read More
Central Community College
Bookkeeping from Business Administration
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Central Community College
Associate of Applied Science from Health Information Management Services
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Central Community College
Revenue Management from Health Information Management
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Central Community College
Data Management from Health Information Management
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Central Community College
Diploma from Medical Coding
Read More
Central Community College
Health Information Clerk from Health Information Management
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