Linda Beaupre
Anchorage
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Motor Vehicle Customer Service Rep II
State of Alaska, DMV
06.2009 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Accurately and efficiently entered complex and confidential information into a database.
- Verified legal documents for authenticity and compliance with state and federal regulations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responsible for maintaining daily operations and managing high customer flow to minimize customer wait times.
Co-Owner
Ward Creek Industrial Supply
03.2007 - 10.2018
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Education
Bachelor of Arts - Liberal Arts
University of Alaska, Southeast
Juneau, AK05-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Documentation
- De-escalation techniques
- Data collection
- Prioritization
- Store maintenance
Accomplishments
Nominated for the Governor's Denali Peak Performance Reward in 20011 for excellence in customer service.
Timeline
Motor Vehicle Customer Service Rep II
State of Alaska, DMV
06.2009 - 05.2021
Co-Owner
Ward Creek Industrial Supply
03.2007 - 10.2018
Bachelor of Arts - Liberal Arts
University of Alaska, Southeast
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