Gloria Ochoa
Spanish Fork,UT
Summary
Experienced Motor Vehicle Technician with almost 17 years of dedicated service at the Utah Division of Motor Vehicles. Seeking to leverage deep operational knowledge, leadership ability, and proven customer service expertise to contribute as Assistant Manager, ensuring efficient service delivery and compliance with state regulations.
Overview
17
17
years of professional experience
Work History
Motor Vehicle Tech II
Utah State Tax Commission
Salt Lake City, UT
07.2009 - Current
- Provide comprehensive assistance to customers regarding vehicle registration, titles and state regulations.
- Process high volumes of transactions accurately and efficiently while maintaining compliance with Utah state laws and DMV policies.
- Train and mentor new employees, fostering understanding of policies, state systems, and customer service standards.
- Collaborate with management to implement procedural updates and streamline office operations, improving overall processing times.
- Recognized for professionalism, accuracy, and commitment to fairness in enforcement of state regulations.
Education
High School Diploma -
Elko County Adult High School
Elko, NVSkills
- DMV operations & regulatory compliance
- Staff training & mentoring
- Customer relations and conflict resolution
- Data entry & record management systems
- Process improvement & efficiency initiatives
- Multitasking in high-volume environments
- Professionalism and ethics
- Continuous learning attitude
- Strong work ethic
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Relationship building
- Issue resolution
Accomplishments
Governor's Award of Excellence 06/04/2014
Exemplary Employee Award 05/30/2017
Certificate of Appreciation 07/2024
15 Year Award 11/07/2024
Incentive Award 06/18/2025
Timeline
Motor Vehicle Tech II
Utah State Tax Commission
07.2009 - Current
High School Diploma -
Elko County Adult High School