Mindy Jernigan
Buffalo,NY
Summary
Detail-oriented professional with experience in application processing, customer service, and public health initiatives. Adept at reviewing documentation, enforcing policies, and providing direct support to individuals navigating complex systems. Skilled in handling high-volume caseloads, investigating concerns, and ensuring compliance with program guidelines. Passionate about creating a safe and reliable experience for users by addressing potential risks and mitigating fraudulent activity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care Coordinator
Cinq Care
Buffalo, US
06.2023 - Current
- Assisted individuals in underserved communities with accessing healthcare, housing, and social services
- Advocated for patients by connecting them to culturally competent healthcare providers and resources
- Developed personalized care plans to address health disparities and social determinants of health
- Coordinated with community organizations to provide holistic support, including food assistance, mental health services, and transportation
- Educated individuals on navigating healthcare systems and accessing government programs
- Monitored patient progress, adjusting care plans as needed to ensure ongoing support and empowerment
Mental Health Therapy Aide
Buffalo Psychiatric Center
Buffalo, US
01.2023 - 06.2023
- Assisted patients with daily living activities and personal care to promote wellbeing and stability
- Monitored and documented patients' behavior, reporting any significant changes to the clinical team
- Supported therapeutic activities and programs, ensuring patient participation and engagement
- Provided emotional support and crisis intervention under the supervision of licensed professionals
- Maintained a safe and clean environment by following facility protocols and safety guidelines
Application Processor
Staffing Solutions
, US
02.2022 - 06.2022
- Processed and verified rental assistance applications for individuals financially impacted by COVID-19.
- Reviewed income documents, leases, and utility bills to determine applicant eligibility.
- Communicated with applicants and landlords to resolve discrepancies and provide status updates.
- Managed a high-volume caseload, ensuring timely and accurate data entry, and compliance with program regulations.
- Assisted applicants with troubleshooting errors and completing documentation correctly.
Contact Tracer/COVID-19 Response Frontline Case Investigator
Public Consulting Group
Buffalo, NY
11.2020 - 02.2022
- Conducted interviews with COVID-19-positive individuals to identify close contacts and potential exposure risks.
- Provided guidance on quarantine and isolation protocols to prevent further transmission.
- Documented case details in compliance with confidentiality, and public health guidelines.
- Followed up with contacts to monitor symptoms, and ensure adherence to health protocols.
- Collaborated with public health teams to track outbreaks and support community response efforts.
- Educated affected individuals on available healthcare resources and support services.
Education
Bachelor of Science (B.S.) - Psychology
Suny Empire University
Saratoga Springs, NY05.2025
Associate in Science (A.S.) - Psychology
Erie Community College
Buffalo, NY, US05.2023
Skills
- Patience
- Empathy
- Active listening
- Comforting, active communication
- Problem solving
- Leadership
- Giving gentle feedback and assessments
- Rehabilitation
- Scheduling
- Progress Monitoring
- Health literacy
- HIPAA compliance
- Community outreach
- Medical terminology
- Organizational skills
- Patient education
- Monitoring tools
- Time management
- Case management
- Medical Terminology
- Organizational Skills
- Database coordination
Certification
- Providers' Clinical Support System for Opioid Therapies (PCSS-O certificate)
- Medications for Addiction Treatment (M.A.T certificate)
- BLS/CPR Certified
References
References available upon request
Timeline
Care Coordinator
Cinq Care
06.2023 - Current
Mental Health Therapy Aide
Buffalo Psychiatric Center
01.2023 - 06.2023
Application Processor
Staffing Solutions
02.2022 - 06.2022
Contact Tracer/COVID-19 Response Frontline Case Investigator
Public Consulting Group
11.2020 - 02.2022
Bachelor of Science (B.S.) - Psychology
Suny Empire University
Associate in Science (A.S.) - Psychology
Erie Community College
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