Jocelyn Aguilar
El Paso,TX
Summary
Compassionate Care Coordinator known for high productivity and efficient task completion. Skilled in patient advocacy, interdisciplinary communication, and care plan development. Excel in empathy, active listening, and problem-solving to ensure optimal patient care outcomes. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, and healthcare providers and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Overview
8
8
years of professional experience
Work History
Care Coordinator
La Mente Behavioral Health
El Paso, Texas
10.2023 - Current
- Provided case management services to ensure the delivery of quality care.
- Assessed safety risks associated with living environments and activities of daily living.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Responded promptly to inquiries from patients regarding their care plans.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Developed individualized service plans based on assessment findings.
- Conducted initial assessments and evaluations of patient's needs.
- Provided crisis intervention services when needed.
- Provided emotional support to patients dealing with difficult health issues.
Waitress Trainer
Wing Shack
El Paso, TX
09.2018 - 01.2023
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Processed payments accurately using cash registers or POS systems.
- Participated in team meetings to discuss new menu items or changes in policy.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Cashier
Walmart
El Paso, TX
08.2016 - 09.2017
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Arts - Psychology
The University of Texas At El Paso
El Paso, TX05-2023
Skills
- Empathy
- Communication
- Culture Competence
- Time Management
- Critical Thinking
- Advocacy
- Patience
Reading and listening interests.
- Podcast I listen to are Justice Matters and Code Switch.
- Book I am currently reading is " The Distance Between Us"
Timeline
Care Coordinator
La Mente Behavioral Health
10.2023 - Current
Waitress Trainer
Wing Shack
09.2018 - 01.2023
Cashier
Walmart
08.2016 - 09.2017
Bachelor of Arts - Psychology
The University of Texas At El Paso
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