Mindy Kahn

*Lead a successful Ortho Program with a consistent annual 2 Starts/Day Average.

*Consistent 40% EBITDA in Orthodontics.

*Retained same staff over multiple years.

*Trained and provided mentorship for Ortho Leaders in multiple markets including Houston, San Antonio/Austin, DFW, and Denver.

*Created training documents and partnered with Revenue Cycle Operations to create a smoother claims process.

*Created calendars, schedule templates, supply lists, dental code templates, and everything needed to roll out Perio, Endo, and Ortho specialists in multiple practices in the Houston market.

*Implemented and maintained excellent patient experience that has led to consistent internal referrals.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Decreased inventory shrink percentage from 3.83% to 1.4% by implementing and training a program for loss prevention.

• Maintained provider files to insurance updated government licenses and malpractice insurance.
• Organized a client contract project that involved collecting, scanning, and filing contracts to create digital files and prepped the physical files to be sent to storage.
• Accounting duties to include check organization for accounting, collecting current W-9s from the provider files and other small projects for Quality Control Management.