Mindy Mendoza
Albany,IL
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
5
5
years of professional experience
Work History
Payee/Receptionist/Community Support Worker
Bridgeview CMHC
Clinton , IA
2007.06 - 2008.07
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes for multiple clients.
Temp Worker
All Star Staffing LLC
Clinton , IA
2007.04 - 2007.06
- Provided administrative support to departments, such as filing, data entry, and answering phones.
- Organized office supplies and ensured adequate stock levels were maintained.
- Greeted visitors in a friendly manner and provided general information about the organization's services or products.
- Completed data entry tasks within specified timeframes.
- Answered customer inquiries via phone or email in a professional manner.
- Maintained front desk to provide positive first impression.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted with scheduling appointments for clients or customers as needed.
CNA, Float Pool
Mercy North Hospital
Clinton , IA
2003.04 - 2007.04
- Assisted patients with activities of daily living, such as bathing, grooming and dressing.
- Provided emotional support to patients and their families.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Transferred patients in wheelchairs or with gurneys to other units or departments within the facility.
- Reported changes in patient's condition to nursing staff.
- Answered call lights promptly and responded to patient requests quickly.
- Maintained a safe environment for the residents by adhering to infection control protocols.
- Managed multiple tasks simultaneously while maintaining accuracy in documentation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented activities and recorded information on charts.
- Aided in maintaining a welcoming atmosphere by assisting with phone calls, visitor inquiries, and office coordination.
Education
High School Diploma -
Camanche High School
Camanche, IA2003-05
Some College (No Degree) - Medical Careers
Clinton Community College
Clinton, IASkills
- Incoming Call Reception
- Document Preparation
- Microsoft Office experience
- Schedule Management
- Confidentiality understanding
- Expense Tracking
- Appointment Scheduling
- Prioritization and time management
- Minute Taking
- Multi-Line Phone Systems
Timeline
Payee/Receptionist/Community Support Worker
Bridgeview CMHC
2007.06 - 2008.07
Temp Worker
All Star Staffing LLC
2007.04 - 2007.06
CNA, Float Pool
Mercy North Hospital
2003.04 - 2007.04
High School Diploma -
Camanche High School
Some College (No Degree) - Medical Careers
Clinton Community College
Similar Profiles
MARIA TERESA GONZALEZMARIA TERESA GONZALEZ
Program Coordinator at MTS - Clinical Mental Health Counseling (CMHC)Program Coordinator at MTS - Clinical Mental Health Counseling (CMHC)
Christina BroyerChristina Broyer
HR Generalist/Talent Acquisition at RIverbend CMHC, Inc.HR Generalist/Talent Acquisition at RIverbend CMHC, Inc.
Johanna VanegasJohanna Vanegas
Staffing Coordinator at Bridgeview Nursing HomeStaffing Coordinator at Bridgeview Nursing Home