Mindy Michaud
Caribou
Summary
Resourceful Personal Lines Account Manager known for high productivity and efficient task completion. Specialize in client relationship management, policy customization, and managing client portfolios. Excels in interpersonal skills, multitasking, communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction. Highly-motivated employee with desire to take on new challenges with strong work ethic. Adept at working effectively while managing time and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager
United Insurance
Presque Isle
02.2020 - 09.2025
- Managed client accounts for personal lines insurance policies effectively.
- Established strong relationships with clients to understand their insurance needs.
- Reviewed policy documents to ensure compliance with regulations and coverage terms.
- Coordinated with underwriters to facilitate timely policy issuance and modifications.
- Provided expert advice on coverage options and risk management strategies.
- Educated clients about policy changes and industry trends regularly.
- Maintained accurate records of all client interactions and policy updates diligently.
- Provided customer service to clients, including answering questions and resolving issues.
- Processed changes to existing policies, such as cancellations, endorsements, reinstatements and renewals.
- Reviewed policies for accuracy and ensured that coverage met the individual needs of each client.
- Assisted in the development of new business opportunities by preparing proposals, presentations, and quotes.
Referral Specialist
Northern Light AR Gould
Presque Isle
02.2017 - 02.2020
- Coordinated patient referrals to specialists and services within the healthcare network.
- Managed scheduling and follow-up for patient appointments efficiently.
- Communicated with healthcare providers to ensure accurate referral processes.
- Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
- Gathered and verified insurance requirements to meet payer requirements.
- Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
Behavioral Health Professional
Living Innovations
Houlton
08.2016 - 02.2017
- Facilitated individual and group therapy sessions for diverse client needs.
- Developed personalized treatment plans in collaboration with healthcare teams.
- Conducted assessments to evaluate client mental health and behavioral patterns.
- Coordinated care among multidisciplinary teams for holistic patient support.
- Educated clients and families on mental health resources and strategies.
- Collaborated with other healthcare professionals in the development of comprehensive care plans for clients.
Education
Easton Jr./ Sr. High School
Easton, MESkills
- Active Property and Casualty License in Maine & New Hampshire
- Servicing clients needs by phone, in person and by email
- Multitasking
- Excellent communication
- Policy changes
- Effective communication
- Problem solving
- Time management
- Client account management
- Customer relationship management
- Data accuracy maintenance
Affiliations
- Sat on an inter office social committee organizing all community involved events
Certification
- Property and Casualty Producer License - ME & NH
Timeline
Personal Lines Account Manager
United Insurance
02.2020 - 09.2025
Referral Specialist
Northern Light AR Gould
02.2017 - 02.2020
Behavioral Health Professional
Living Innovations
08.2016 - 02.2017
Easton Jr./ Sr. High School