Mindy Martinez
Converse
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
CommuniCare Health Centers
11.2022 - 04.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided excellent patient care and requested customer feedback on Google reviews.
- Obtained client co-pays and verified insurance for accurate billing processes.
- Managed scheduling to optimize appointment availability and resource allocation.
Customer Service Representative
TaskUs
07.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- managed elevated call volume, online chats, and email communications
- Established strong customer rapport to enhance service delivery.
Updated customer files with accurate and relevant information.
Loan Service Representative
Conn's Call Center
01.2019 - 07.2019
- Collaborated with underwriting team to expedite loan application reviews, resulting in faster approval times.
- Assisted colleagues in resolving complex issues, fostering a collaborative work environment that promoted continuous learning and professional development among peers.
- Conducted comprehensive evaluations of borrowers'' financial situations to customize loan solutions tailored to their needs.
- Increased loan approvals by conducting thorough credit analyses and identifying suitable loan programs for clients.
Customer Service Representative
CBE Companies Inc.
03.2018 - 01.2019
- Respond to incoming calls and initiate outbound calls.
- Reviewed credit applications and orders to assess eligibility.
- Restored services promptly to minimize customer disruption.
- request personal identification and documentation from clients
- modify IMEI/ICCID in network
- Processed payments for clients to ensure timely transactions.
- Confirmed orders on account to maintain accurate records.
- Modified user accounts to enhance system accessibility.
Customer Service Representative
IBEX Global
01.2015 - 01.2018
- Validated customer information through effective call management.
- Confirmed accurate computer product packages to finalize sales.
- Utilized skills to ensure optimal client resolutions.
- Delivered technical support to enhance customer satisfaction.
Education
Certified Medical Assistant - Health Care
Good Careers Academy
San Antonio, TX10-2022
High School Diploma -
The Master's Learning Institute
Austin06-2011
Skills
- HIPAA compliance and patient privacy
- Patient scheduling and insurance verification
- Payment processing
- Typing speed of 70 WPM
- Medical terminology proficiency
- Vital sign monitoring
- Direct patient care
- Problem solving
- Communication skills
- Data entry and telemarketing
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
English
Full Professional
Timeline
Medical Assistant
CommuniCare Health Centers
11.2022 - 04.2025
Customer Service Representative
TaskUs
07.2019 - 06.2021
Loan Service Representative
Conn's Call Center
01.2019 - 07.2019
Customer Service Representative
CBE Companies Inc.
03.2018 - 01.2019
Customer Service Representative
IBEX Global
01.2015 - 01.2018
Certified Medical Assistant - Health Care
Good Careers Academy
High School Diploma -
The Master's Learning Institute
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