Mindy Nance
Cerro Gordo,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Phlebotomist skilled in venipuncture, capillary collection, and specimen processing. Committed to enhancing patient care through quality specimen handling and reducing patient anxiety during procedures. Proven ability to train clinical staff and support lab operations in fast-paced environments. Focused on continuous learning and adapting to new challenges while fostering strong relationships with team members to achieve organizational goals.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Travel Phlebotomist
AccuReference
Linden, New Jersey
07.2024 - Current
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Collected venipuncture and capillary specimens for lab testing.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Ensured blood specimen integrity for laboratory testing by accurately selecting collection tubes and applying correct techniques.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Provided patients with collection steps and aftercare guidance.
- Counseled patients to reduce anxiety, clarify procedures, and foster cooperation during blood draws.
- Provided excellent customer service while interacting with patients.
- Kept accurate records in laboratory and patient systems.
- Guided and supported new phlebotomists through training to enhance their skills and confidence.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Collaborated with laboratory personnel to resolve specimen issues.
Phlebotomist
Columbus Regional Healthcare
Whiteville, NC
03.2018 - 07.2024
- Obtained blood samples from patients following physician requests, assisted in laboratory operations, and performed flu, throat swab, and hCG tests in a fast-paced Emergency Department.
- Performed venipuncture for inpatient and outpatient patients at Columbus Regional Healthcare.
- Followed collection protocols for difficult draws and special test requirements.
- Ensured proper labeling of blood tubes to maintain specimen integrity. and prepared specimens for laboratory transport.
- Utilized centrifuge to process blood specimens, ensuring optimal separation of cells and serum in test and capillary tubes.
- Verified collection orders and promptly reported discrepancies to nursing staff.
- Adhered to HIPAA guidelines regarding patient privacy.
Insurance Agent
United Insurance Company Of America
Lumberton, NC
01.2013 - 03.2018
- Presented United Insurance Company Of America life insurance policies to prospective clients.
- Advised families on protection plans aligned with United Insurance Company Of America products.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Responded to customer inquiries and problems to promote great service.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
Office Manager
Southern living Home Care Agency
Chadbourn, NC
03.2006 - 07.2012
- Supervised daily activities of office staff and in-home aides to maintain service quality and operational efficiency
- Managed payroll records and documentation to ensure accuracy and compliance
- Schedules for CNA and In-Home Aides
Phlebotomist
Chadbourn Family Practice
Chadbourn, NC
09.2002 - 03.2006
- Obtained blood samples to ensure accurate medical testing results
- Assisted with diagnostic testing processes to facilitate timely patient care
- Documented physician orders to streamline patient care protocols
Education
Health care
Southeast Community College
Whiteville, NC12-2002
Skills
- Phlebotomy
- Venipuncture
- Laboratory Experience
- Medical Records
- EMR Systems
- Patient Care
- Hospital Experience
- Medical Office Experience
- Customer Service
- Detail-oriented
- Problem solving
- Interpersonal communication
- Verbal communication
- Staff management
- Document management
- Flexibility in tasks
Personal Information
- Title: Sales Professional/Phlebotomist
- Driving License: Yes
Certification
- Phlebotomy
- Driver's License
Timeline
Travel Phlebotomist
AccuReference
07.2024 - Current
Phlebotomist
Columbus Regional Healthcare
03.2018 - 07.2024
Insurance Agent
United Insurance Company Of America
01.2013 - 03.2018
Office Manager
Southern living Home Care Agency
03.2006 - 07.2012
Phlebotomist
Chadbourn Family Practice
09.2002 - 03.2006
Health care
Southeast Community College