Mindy Owens

• Developed and implemented an operations excellence program to ensure the organization's goals were met.
• Monitored process performance metrics and identified areas of improvement to enhance operational efficiency.
• Collaborated with category teams to identify opportunities for process optimization, cost savings, and customer satisfaction.
• Identified root causes of operational issues and proposed solutions to improve productivity.
• Developed a system of continuous improvement through data collection and feedback from staff members.
• Coordinated training sessions for employees related to operations excellence initiatives.
• Performed regular audits of business processes to ensure compliance with industry standards.
• Developed plan for improving shrink.

• Trained and mentored new team members to promote productivity, accuracy and friendly customer service
• Managed escalated customer issues and resolved conflicts in a timely manner
• Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences
• Conducted regular performance evaluations of customer service staff and provided constructive feedback
• Communication skills
• Time management
• Ability to multi-task
• Problem solving
• Inventory
• Shrink/Loss of prevention
• Receiving
• Merchandising

Assistant upper management with overseeing store operations to ensure quality of product, food and physical safety, and inventory stock levels. Enforce company policies and procedures. Making sure store is presentable for the customer shopping experience. Enforcing customer engagement by greeting customers and answering any questions.

Maintain full stock in dairy and frozen shelves and displays. Properly rotate, stock and check dates on products. Inspect product of quality and maintain food safety standards. Promote team environment.

Maintain stock levels using IMS, build displays and work in timely manner. Open and close store. Unload trucks. Ensure products are within date and rotated accordingly. Review profits and loss, shrink, and labor. Operate manual and electric pallet jack and forklift.

Interview, training, and introduce new hire to company policies, and procedures. Assist upper management by ensuring all partners learns are completed by due date. Work with all partners to provide customer friendly oriented environment.

Responsible for checking register drawers for overages and shortages. Balance out cash register drawers and safe funds. Assisting cashier with problems or answering any questions. Process requests for coin redemption, lottery, Western Union, money orders and refunds.

Maintain accurate money count at all times. Memorize produce codes. Be familiar with current ad. Bagging for customer. Promote enrollment for Thank You Card program.