Misty Hendricks

• Oversaw inventory management processes, minimizing stockouts while reducing carrying costs.
• Conducted regular audits to ensure compliance with industry regulations and maintain company reputation for excellence.
• Increased employee engagement through effective communication strategies and transparent management practices.
• Provided training and mentorship to team members, fostering a culture of ongoing learning and development.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.

• Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Conducted regular performance reviews with team members, fostering professional growth and development.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Developed new employees and on-going performance assessment of current employees.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Established performance and service goals and held associates accountable for individual performance.
• Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
• Championed customer-centric culture within company, leading by example and rewarding exceptional customer service behaviors.

Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.

Managed Front Office to ensure the balancing of all reports and closely monitored and solved any discrepancies without hesitation.

Worked one on one training on new procedures and followed up to allow partners to ask questions, or offer suggestions.

Fostered a positive environment while enforcing all safety procedures were followed and updated.

• Managed daily operations to ensure smooth functioning of the support department.
• Monitored employee and customer interactions to assess quality of service.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
• Coached employees through day-to-day work and complex problems.
• Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
• Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
• Prepared employee schedules for maximum coverage during key hours.
• Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.

• Collaborated with interdisciplinary healthcare teams to ensure comprehensive care for all patients, including those with complex medical conditions requiring specialized dietary interventions.
• Maintained strict adherence to industry regulations regarding food safety, hygiene, and sanitation practices, leading to consistently high inspection scores.
• Ensured timely delivery of meals by optimizing daily production schedules according to patient needs and facility requirements.
• Played an integral role in successful health inspections through meticulous attention to detail during routine cleaning routines and equipment maintenance checks.
• Boosted employee morale by fostering a positive work environment through effective communication and team-building activities.
• Assisted in budget management, ensuring cost-effective purchasing decisions without sacrificing quality or nutrition standards.
• Maintained open communication with patients'' families to address any concerns or questions related to meal plans and nutritional support.
• Enhanced staff performance with thorough training on proper food handling, sanitation, and safety procedures.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.