Mindy Robbins
Brownstown,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Professional Youth Development
Boys and Girls Club
05.2022 - Current
- Worked effectively in fast-paced environments with over 100 children
- Streamlined day-to-day operations, collaborating efficiently with team members to enhance service delivery.
- Worked both independently and as part of a team to achieve shared goals.
- Exhibited self-motivation through diligent completion of diverse tasks, contributing to team objectives.
- Provided assistance to team members and clients with a friendly and respectful demeanor.
- Learned new processes rapidly to effectively manage changing work situations.
Inclusion AIde- SPED Program
Brownstown Elementary School
Brownstown, IN
02.2017 - Current
- Collaborated with lead teacher to develop and implement individualized education plans for over 100 students, enhancing personalized learning experiences.
- Facilitated classroom activities that fostered student engagement and promoted collaborative learning among peers.
- Helped collect and organize student performance data for assessment processes.
- Trained new teaching assistants on effective classroom management strategies and daily support tasks, ensuring consistent support for students.
Patient Care Coordinator
CMG Family Wellness
05.2013 - 02.2016
- Coordinated patient scheduling and follow-up appointments, improving workflow for over 70 patients monthly
- Managed patient communication, promptly addressing inquiries and concerns for multiple physicians and nurse practitioners
- Developed and maintained comprehensive patient records using electronic health record systems. HIPAA Compliant
- Facilitated collaboration among healthcare providers to ensure coordinated care delivery, including insurance and pharmaceutical needs
- Trained new staff on administrative protocols and patient engagement strategies. Also in charge of all incoming Medical Assistant Students from local colleges
Patient Care Coordinator
Workplace Occupational & Wellness
05.2010 - 02.2016
- Streamlined patient intake procedures, reducing wait times and improving overall patient experience.
- Addressed patient concerns and questions, ensuring a positive care experience and high satisfaction levels.
- Scheduled appointments and managed patient flow, contributing to increased patient satisfaction.
- Oversaw compliance with healthcare regulations, ensuring adherence to best practices in patient care management.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Education
Associate of Science - Medical Assisting
Ivy Tech Community College of Indiana
Indianapolis, IN05-2009
Skills
- Customer service
- Behavior management
- Problem-solving
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Friendly, positive attitude
Certification
- BLS Training - Expired
- CPR -American Heart Association- Current
- HIPAA Certification - 2004
- Phlebotomy Certification - 2009
- RFT/PFT Certification - 2015
- USDOT Drug and Breath Certificate-2009
Timeline
Professional Youth Development
Boys and Girls Club
05.2022 - Current
Inclusion AIde- SPED Program
Brownstown Elementary School
02.2017 - Current
Patient Care Coordinator
CMG Family Wellness
05.2013 - 02.2016
Patient Care Coordinator
Workplace Occupational & Wellness
05.2010 - 02.2016
Associate of Science - Medical Assisting
Ivy Tech Community College of Indiana