Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Mindy Smith

WAYNESBORO,PA

Summary

Dynamic leader with a proven track record at AC&T, enhancing operational efficiency and driving revenue growth through strategic initiatives. Skilled in operations management and team building, I foster strong relationships and cultivate a positive work environment, ensuring high standards and accountability across teams. Committed to continuous improvement and customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

AC&T
11.2015 - Current
  • Assisted in daily operations management to streamline processes and enhance productivity.
  • Supported team leadership by coordinating scheduling and resource allocation effectively.
  • Gained proficiency in operational tools, contributing to improved workflow efficiency.
  • Collaborated with cross-functional teams to ensure alignment on project goals and timelines.
  • Engaged in ongoing training sessions to enhance knowledge of industry best practices.
  • Contributed to the development of standard operating procedures for consistency across tasks.
  • Identified areas for process improvement, enhancing overall service delivery standards.
  • Participated in performance evaluations, providing feedback to foster team development and growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

District Manager

Rita's Italian Ice
04.2014 - 10.2015
  • Led cross-functional teams to enhance operational efficiency across multiple districts.
  • Developed and implemented strategic sales initiatives, resulting in increased revenue growth.
  • Analyzed market trends and competitor strategies to inform district-level decision-making.
  • Fostered a culture of accountability by mentoring district staff on performance standards and best practices.
  • Streamlined inventory management processes, reducing costs and improving product availability.
  • Collaborated with corporate leadership to align district goals with overall business objectives.
  • Conducted regular performance evaluations to identify training needs and promote professional development.
  • Established strong relationships with key stakeholders, enhancing community engagement and brand loyalty.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Education

Quince Orchard
Gaithersburg, MD
05.1996

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader

Certification

West Virginia Food Handling every year for 15 yrs

Serv Safe certificate renewed over the last 25 years

Timeline

General Manager

AC&T
11.2015 - Current

District Manager

Rita's Italian Ice
04.2014 - 10.2015

Quince Orchard

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Mindy Smith