Mindy Walker
Phenix City,AL
Summary
Results-driven professional with expertise in sales reporting and account reconciliation, fostering positive guest relationships and enhancing operational efficiency. Experienced in hospitality and customer service, leading teams to success through coaching and mentoring. Committed to embracing new challenges while delivering strong work ethic and adaptability.
Overview
12
12
years of professional experience
Work History
FOH Manager
Fort Mitchell Grill
Fort Mitchell, AL
02.2021 - Current
- Directed front of house operations, fostering positive guest experiences through attentive service and responsiveness to guest needs.
- Cultivated positive guest relationships through exceptional service delivery.
- Designed weekly FOH staff schedules to enhance efficiency while achieving labor cost objectives.
- Analyzed sales reports and customer feedback to identify improvement opportunities, enhancing service quality.
- Oversaw all cash handling processes, including deposits, withdrawals, change orders, and reconciliations.
- Maintained accurate daily transaction records for cash, credit card, and check payments, ensuring financial transparency.
- Utilized POS systems to streamline transactions and generate reports.
- Collaborated closely with team members to ensure customers received high-quality service. with team members to ensure customers received high-quality service.
- Completed all required documents accurately to maintain compliance and efficiency. such as accident reports or time sheets.
Administrative Assistant
BWR LLC
Cincinnati, Ohio
05.2014 - 01.2020
- Facilitated business correspondence by promptly answering phone calls and emails, ensuring timely communication.
- Directed incoming calls to appropriate departments, improving office communication flow.
- Managed database systems containing customer contact information for accurate records.
- Organized and maintained filing systems for physical and electronic documents, ensuring confidentiality.
- Processed invoices using accounting software applications to ensure timely payments.
- Coordinated travel arrangements and distributed itineraries to personnel, enhancing travel efficiency.
- Composed letters, memos, reports, and presentations for management.
- Assisted in preparing reports and presentations for management reviews.
Education
High School Diploma -
Glen Este High School
Cincinnati, OH05-2001
Skills
- Sales reporting
- Financial reporting
- Budget management
- Account reconciliation
- Data management
- Cash handling
- Team leadership
- Customer service
- Guest relations
- Attention to detail
Timeline
FOH Manager
Fort Mitchell Grill
02.2021 - Current
Administrative Assistant
BWR LLC
05.2014 - 01.2020
High School Diploma -
Glen Este High School