Patient-Centered Phlebotomy Supervisor with 19 years of experience in phlebotomy and a commitment to staff development. Delivered high-quality training and educational resources for staff and students, resulting in consistently high ratings and successful national certification outcomes. Supported phlebotomy operations while leveraging leadership skills to enhance team performance and drive operational success.
15
years of professional experience
Work History
Laboratory Phlebotomy Director
3 Years 11 Months
Midwest Career Source | Belleville, Illinois | 09.2022 - Current
Planned, developed, organized, implemented, directed and evaluated laboratory operations and performance, ensuring proper sterilization of instruments, organizing equipment by function, and promptly repairing or replacing defective items.
Led strategic initiatives to enhance workforce development programs and improve client engagement.
Oversaw implementation of data-driven decision-making processes to optimize service delivery and operational efficiency.
Developed partnerships with local businesses to align training programs with industry needs and employment opportunities.
Laboratory Supervisor
11 Years 11 Months
BJC Hospital | Shiloh, Illinois | 09.2014 - Current
Contributed to development and implementation of laboratory safety policies and procedures, enhancing overall safety standards.
Oversaw daily operations of laboratory personnel, ensuring adherence to established protocols and maintaining high-quality standards.
Assisted in the development and implementation of laboratory safety policies and procedures.
Conducted training sessions for new lab technicians in proper use of equipment, safety protocols.
Developed and validated analytical methods for testing new products or processes.
Developed strategies for improving efficiency within the lab environment through process optimization initiatives.
Formulated strategies to optimize processes within the lab, leading to improved operational efficiency.
Promoted and enforced compliance with regulatory agencies.
Performed CAP studies, biannual CVM tests and daily Quality Control runs.
Conducted thorough inspections of laboratory equipment and facilities to ensure compliance with safety standards.
Maintained laboratory equipment by performing regular maintenance checks and repairs to ensure optimal performance.
Kept equipment in good working order and facilities clean, neat and organized.
Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
Determined effective schedules by taking into consideration individual employee preferences and overall coverage needs.
Received specimens and reviewed for quality, labeling and accessioning
Compiled field observations and converted into data to prepare for experiments and tests.
Participated in extra training and courses to refine and improve upon industry knowledge.
Phlebotomy Instructor
5 Years 5 Months
Southwestern Illinois College | Belleville, Illinois | 08.2020 - 01.2026
Delivered constructive feedback on student assignments and projects to enhance learning outcomes.
Facilitated laboratory sessions to provide students with practical experience in phlebotomy techniques.
Conducted assessments to evaluate student progress and achievement.
Provided individualized instruction to ensure student comprehension of course material.
Created engaging lesson plans that incorporated different teaching methods and strategies.
Coordinated with local hospitals or clinics to arrange clinical internships for students.
Supported students throughout their program by providing guidance on academic matters or career opportunities.
Developed engaging lesson plans that utilized diverse teaching methods to accommodate various learning styles.
Facilitated partnerships with local hospitals and clinics to secure clinical internships, enriching student practical experience.
Ensured compliance with relevant regulatory bodies such as the Clinical Laboratory Improvement Amendments and Occupational Safety and Health Administration.
Provided constructive feedback on student assignments and projects.
Performed phlebotomist role in major hospital and promoted to lead for outstanding service, attainment of certification and patient satisfaction.
Designed and developed updated phlebotomy curriculum to include modern techniques and proven principles in adult learning.
Mobile Phlebotomist
3 Years 6 Months
American Red Cross | St Louis, MO | 03.2011 - 09.2014
Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
Maintained accurate records of collected specimens, ensuring compliance with regulatory requirements and facilitating efficient patient care.
Ensured that equipment was properly sterilized before use according to established protocols and guidelines.
Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
Documented daily activities accurately in accordance with company policies and procedures.
Provided exceptional customer service during patient interactions, fostering trust and ensuring positive experiences with mobile phlebotomy services.
Executed universal precautions during specimen collection to safeguard patient health and prevent cross-contamination.
Education
Master of Science - Health Administration, Master of Business Administration
University of Phoenix | Tempe, AZ | 01-2021
Bachelor of Science - Health Administration
University of Phoenix | Tempe, AZ | 01-2013
Diploma - Pharmacy
Stratford Career Institute | Stratford, CT | 10-2004
High School Diploma
Cahokia High School | Cahokia | 05-1990
Skills
Laboratory compliance management
Laboratory process improvement
Laboratory personnel supervision
Process optimization
Operational planning
Team management
Employee training
Stakeholder collaboration
Strategic planning
Decision-making
Communication
Laboratory troubleshooting
Timeline
Laboratory Phlebotomy Director
Midwest Career Source
09.2022 - Current
Phlebotomy Instructor
Southwestern Illinois College
08.2020 - 01.2026
Laboratory Supervisor
BJC Hospital
09.2014 - Current
Mobile Phlebotomist
American Red Cross
03.2011 - 09.2014
Stratford Career Institute
Diploma from Pharmacy
University of Phoenix
Bachelor of Science from Health Administration
University of Phoenix
Master of Science from Health Administration, Master of Business Administration