Summary
Overview
Work History
Education
Skills
Timeline
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Minela Krso

Erie,PA

Summary

Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.

Overview

22
22
years of professional experience

Work History

Administrative support

Microsoft
  • Troubleshooting techniques X-ray processing Clinical support
  • Patient relations Oral health education Lead generation

Owner

Minelas Boutique
Erie, PA
09.2019 - Current
  • Corresponded with personal clients through phone calls and emails, scheduling fitting appointments while introducing new products for presale
  • Managed merchandise and stock, applying meticulous record keeping and organization
  • Provided superior customer service, answered questions, and resolved customer complaints
  • Ensured satisfaction of clientele through detailed product knowledge
  • Developed and implemented techniques to generate customer excitement about new vendors, designer collaborations, company exclusive merchandise, trunk shows, and sales events.

Financial Consultant

Dr.Levi Evalt, DDS Dental Excellence
Corry, PA
08.2019 - 01.2022
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
  • Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers
  • Boosted sales consistently, building attractive displays and effectively merchandising products
  • Developed customer base by connecting with over [Number] customers per day
  • K

Dental Assistant

Dr.Levi Evalt, DDS Dental Excellence
Corry, PA
01.2014 - 01.2022
  • Promoted sustainable oral health by educating patients on procedures and at-home care
  • Prepared stations for routine check-ups and specialized procedures
  • Kept records updated and accurate with current patient information, including personal, insurance, and medical details
  • Completed x-rays of patients' mouths, carefully following safety procedures and processing images
  • Took patient impressions to create accurate dental devices
  • Prepared temporary dental applications such as crowns
  • Coordinated smooth patient flow, setting up efficient schedules and adjusting strategies to account for dynamic loads
  • Managed smooth patient hands-offs between administrative and medical personnel
  • Prepared patients, sterilized and disinfected instruments, set-up instrument trays, and prepared materials.

Expanded Functions Dental Assistant

Dental Excellence
Erie, PA
01.2013 - 01.2022
  • Operated x-ray equipment.
  • Applied fluoride varnish and sealants.
  • Assisted in coronal polishing.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted dentist in management of medical or dental emergencies by [Action].
  • Restored teeth, after dentist was finished with prep

Education

Licensed Expanded Functions Dental Assistant -

Greater Altoona Career & Technology Center
01.2019

Criminal Justice, Bosnian

Edinboro University of Pennsylvania
Edinboro, PA
01.2015

Skills

  • Client Service
  • Consulting
  • Operations management
  • Marketing
  • Negotiation
  • Relationship building
  • Coaching and mentoring

Timeline

Owner

Minelas Boutique
09.2019 - Current

Financial Consultant

Dr.Levi Evalt, DDS Dental Excellence
08.2019 - 01.2022

Dental Assistant

Dr.Levi Evalt, DDS Dental Excellence
01.2014 - 01.2022

Expanded Functions Dental Assistant

Dental Excellence
01.2013 - 01.2022

Administrative support

Microsoft

Licensed Expanded Functions Dental Assistant -

Greater Altoona Career & Technology Center

Criminal Justice, Bosnian

Edinboro University of Pennsylvania

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Minela Krso