Minerva S. Araujo
Long Beach,CA
Summary
Friendly, patient, and empathetic with an extensive background in conflict resolution. Delivers positive experiences through high-quality customer care. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes and enhancing productivity. Qualifications Transformational Change Supplier & Service Management Highly Dependable InfoSec Implementation Client Relationship Management Team Player Change Management General Privacy Data Protection Risk Management Process Improvement Physical Security Knowledge Management
Overview
16
16
years of professional experience
Work History
IT Enterprise Systems Analyst
APR Consultant/ Columbus Technologies And Services
08.2021 - 09.2024
- Lead NASA JPL IT Special Programs Office process implementation for all hardware, software, and operations configuration management
- Coordinate all Configuration Management (CM) activities with external partners and approve delivered CM plans
- Identify, collect, catalog, release, and manage information throughout various project lifecycle including archiving and project closeout
- Implement IT processes for appropriate level of access control to protect export controlled, proprietary, and sensitive project information.
Owner & Executive Chef
Minnie Cravings
Long Beach, CA
05.2015 - Current
- Develop tailored menus for various events
- Manage clients for occasions including weddings, executive & corporate events
- Direct staffing of various levels (two to 20 employees)
- Administer payroll and billing
- Instruct various training events (cooking, nutrition, special diets)
- Managed day-to-day business operations
- Trained and developed team members to build human capital
Information Security Specialist
Parsons Corporation
06.2018 - 07.2021
- Lead the development of information security plans and policies at the Space & Missile Systems Center (SMC) Office of the CIO
- Planned and lead SMC’s second annual Cyber Security Expo in 2019
- Coordinate multiple contractor financial and contractual support details for Government Technical Lead to ensure continued operational support
- Develop and implement processes and software support tools use Excel, Word, and Outlook as required
Head Chef
A Bright Beginning
05.2015 - 07.2016
- Develop tailored menus for various events
- Manage clients for occasions including weddings, executive & corporate events
- Direct staffing of various levels (two to 20 employees)
- Administer payroll and billing
- Instruct various training events (cooking, nutrition, special diets)
- Arranged for kitchen equipment maintenance and repair when needed
Assistant Manager
Sprint
07.2012 - 05.2015
- Oversaw staffing schedules of communications and security staff to ensure customer satisfaction
- Identified plans of action and milestone (POA&M) to ensure 100% customer satisfaction 100%
- Managed numerous customer contracts to ensure corporate and individual customer accounts were kept in good standing
- Ensured corrections resulting in overall decreased costs and increased customer participation
- Managed team to ensure increased sales and expanded corporate footprint
Sales Representative
Verizon
07.2009 - 09.2010
- Top sales representative for the region ensuring increased sales of communications devices and customer contracts.
- Managed numerous corporate and customer accounts to ensure equipment and data plans met their current needs.
- Configured multiple communications devices to ensure excellent customer experience.
Education
General - Computer Science, Business Administration & Computer Administration
Los Angeles Mission College
CACompTIA Security Training, Education & Professionalization Certifications Jun 2018 – Jul 2021 Defense Counterintelligence Security Agency -
Long Beach City College
Long Beach, CASkills
- Activity Diagram
- Microsoft Desktop Applications
- Productivity Software
- Product Development
- Customer Experience Control
Additional Information
- Top Sales Associate – Cash Award 2010 Manager of the Quarter 2013
- U.S. Government Clearance - Top Secret/SCI with polygraph
Timeline
IT Enterprise Systems Analyst
APR Consultant/ Columbus Technologies And Services
08.2021 - 09.2024
Information Security Specialist
Parsons Corporation
06.2018 - 07.2021
Owner & Executive Chef
Minnie Cravings
05.2015 - Current
Head Chef
A Bright Beginning
05.2015 - 07.2016
Assistant Manager
Sprint
07.2012 - 05.2015
Sales Representative
Verizon
07.2009 - 09.2010
General - Computer Science, Business Administration & Computer Administration
Los Angeles Mission College
CompTIA Security Training, Education & Professionalization Certifications Jun 2018 – Jul 2021 Defense Counterintelligence Security Agency -
Long Beach City College