Minerva Corpus
Las Cruces,NM
Summary
With a proven track record at Trescoinc, I excel in outreach processes and exceptional communication, enhancing client relationships and operational efficiency. Leveraging skills in Microsoft Access and time management, I've significantly improved service plan outcomes and streamlined case management, demonstrating a commitment to excellence and a dynamic ability to multitask effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Family Outreach Specialist
Trescoinc
Las Cruces, NM
02.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Educated clients and their families about their rights and available community resources.
Claims Representative
Progressive
Las Cruces, New Mexico
07.2023 - 01.2025
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Processed a high volume of claims efficiently while maintaining quality standards.
Mortgage Support Lead
First American Bank
Las Cruces, New Mexico
07.2014 - 07.2023
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed and maintained relationships with customers, real estate agents, and other professionals in the industry.
- Prepared loan documents such as credit reports, income statements, appraisals, and closing statements.
- Verified all necessary forms were completed accurately according to company standards.
- Handled customer inquiries regarding loan status or requirements via phone or email.
- Attended regular meetings with sales staff to discuss strategies for increasing business volume.
- Kept detailed records regarding approved, denied and received loan applications.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Organized company events including holiday parties, team building activities .
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
GED -
Dona Ana Community College
Las Cruces08-2000
Skills
- Outreach processes
- Exceptional communication
- Microsoft Access
- Home visits
- Computer Literacy
- Multitasking Abilities
- Time management abilities
Certification
- CCSS Certified
- Home and Auto Licensed
Affiliations
- Reading
- Second hand Shopping
- Family activities
Accomplishments
- Employee of the Year 2017
- PRIDE Leader for employee groups
References
References available upon request.
Timeline
Family Outreach Specialist
Trescoinc
02.2024 - Current
Claims Representative
Progressive
07.2023 - 01.2025
Mortgage Support Lead
First American Bank
07.2014 - 07.2023
GED -
Dona Ana Community College