Hi, I’m
Minerva Medina-Acevedo
Fort Myers,FL
Summary
Seasoned Customer Associate with [Number] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
11
years of professional experience
Work History
Comcast
Customer Service Associate
11.2019 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
PNC Bank
Bank Teller
05.2018 - 06.2019
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
Key Bank
Bank Teller
06.2015 - 11.2016
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with compromised debit cards and issued new credentials.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Wells Fargo, NA
Bank Teller
02.2012 - 06.2015
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
Education
Rasmussen College-Fort Myers, FlFort Myers, FL
Certificate from Accounting
The Salter School of BusinessSpringfield, MA
Certificate from Legal Office Specialist
09.1997
Skills
- Document and Records Management
- Understanding Customer Needs
- Fully Bilingual Spanish and English
- Excellent Cash Handling Experience
- Responsible and Punctual
- Ability to Teamwork
- Excellent communication, Excellent Listener
- Customer centered as they give us business
- MS Office Proficiency
Accomplishments
- Bilingual English and Spanish Advanced
- Enjoy going to the beach with family
- Employee of the Month Award 2021
- Love to do community service
- Customer Centered
Additional Information
Currently relocated to Puerto Rico and look forward to working with Banco Popular and enjoy everything our Caribbean Island has to offer.
Languages
Spanish
Professional Working
Timeline
Customer Service Associate
Comcast
11.2019 - Current
Bank Teller
PNC Bank
05.2018 - 06.2019
Bank Teller
Key Bank
06.2015 - 11.2016
Bank Teller
Wells Fargo, NA
02.2012 - 06.2015
Rasmussen College-Fort Myers, Fl
Certificate from Accounting
The Salter School of Business
Certificate from Legal Office Specialist
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