Minerva Perez
Exceptional Vision
Homestead,FL
11
Years of experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Optometric Technician/Receptionist
2 Years 2 Months- Providing exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Supporting office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Supporting provider with patient history collection, insurance verification, and pre-exam preparation.
- Explaining testing procedures and testing patients' vision during preliminary screenings and assisting the optometrist with eye examinations.
- Assisted with diagnostic imaging and visual field testing, maintaining proper calibration and patient comfort.
- Operating and maintaining lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Inputting patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Educating patients on contact lens insertion, removal, hygiene, and follow-up care instructions.
- Assisting with dilating patients or using eye medications when directed by optometrist.
- Contributing to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Enhancing clinic hygiene and safety protocols, ensuring a clean and safe environment for patients and staff.
- Facilitating smooth operation of vision therapy sessions, leading to noticeable improvements in patients' visual skills.
- Training new technicians on patient preparation, equipment use, and office workflow standards.
Care Coordinator
2 Years 4 Months- Coordinated patient scheduling, referrals, and follow-up for pediatric gastroenterology visits
- Communicated appointment changes, prep instructions, and care updates to families and clinical staff
- Verified insurance authorizations, referral requirements, and eligibility for specialty services
- Tracked patient records, test results, and documentation to support accurate care coordination
- Resolved scheduling conflicts and care gaps by collaborating with providers and front office teams
- Monitored referral status and prioritization to support timely access to specialist appointments
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
- Negotiated with insurance providers to secure coverage for necessary treatments, alleviating financial stress for patients.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Administrative Director/instructor
2 Years- Assisted parents with program registrations, payments and fees, and referrals to community resources.
- Coordinated with the Director, faculty and staff, and parents to link students to appropriate services and educational field trips/activities.
- Collaborated with Director, faculty, staff, and parents to connect students with appropriate services and coordinate educational field trips/activities.
- Administered SPARKS fitness tests to students to better monitor program successes and failures as they reach fitness goals.
- Worked closely with The Advocacy Network on Disabilities to ensure that the site and staff on site met all requirements of the Americans with Disabilities Act (ADA) were met as well as provided all students with disabilities with the necessary accommodations and resources in accordance with ADA standards.
- Developed Microsoft Excel templates to systematically organize program data for improved accessibility and analysis.
- Served as primary contact for families, partners, and vendors, resolving inquiries promptly and professionally.
- Maintained compliance documentation, participant records, and internal reports with strong attention to detail.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Increased student participation with introduction of group projects and collaborative learning sessions.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Social Work Intern
7 Months- Managed caseload of 11-23 clients by educating parents and youths on Civil Citation Program and prevention services, monitoring youth participation through encouragement, and reviewing sanctions during office, home, and school visits, while building relationships with agency and community organization faculty.
- Performed psychosocial, Gain Q, and YSL Short/Long assessments for youths and families post-intake interviews to identify risk factors, establish treatment goals, and connect clients with suitable services.
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Consulted with other professionals to gain insight and advice and build a strong network within the organization.
- Implemented evidence-based interventions to address diverse client needs including mental health, addiction, trauma, and family dynamics.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
Education
Bachelor of Science - Social Work
Skills
Bilingual proficiency
Microsoft Office Suite
Intake Experience
Case Management
Patient recordkeeping
Visual screening
Insurance verification
Patient preparation
Organized
Attention to detail
Reliability
Teamwork and collaboration
Interpersonal communication
Bilingual; fluent in English and Spanish (written and verbal)
Basic life support
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Optometric Technician/Receptionist
Exceptional Vision
08.2024 - CurrentRead More
Care Coordinator
Pediatric Gastroenterology Associates
08.2021 - 12.2023Read More
Social Work Intern
Juvenile Assessment Center
01.2016 - 08.2016Read More
Administrative Director/instructor
PEACE CDC-Southern Homestead Soccer Academy, INC
08.2015 - 08.2017Read More
Florida International University
Bachelor of Science from Social Work
Read More