Minerva Sanchez
Humble TX,TX
Summary
Accomplished Front Office Administrator at RV-ZO Transport LLC, adept in document management and operations management. Leveraged leadership skills to enhance team productivity and customer engagement, significantly improving client satisfaction at Victoria's Secret & PINK. Expert in streamlining processes for efficiency, demonstrating a proven track record of fostering long-term business growth and team development. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. High-energy with proven leadership, critical thinking and project management abilities gained during the years in administrative career. Experienced in managing clerical requirements of any office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
9
9
years of professional experience
Work History
Front Office Administrator
RV-ZO Transport LLC
01.2021 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Assistant Sales Manager
Victoria's Secret & PINK
11.2015 - 10.2019
- Assisted sales team with completing customer transactions and managing issues.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Trained new associates in successful sales and performance strategies.
- Completed store opening and closing procedures by counting drawers and managing security.
- Generated sales report to help upper management make effective decisions and sales plans.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Macarthur High School
Houston, TX06.2009
Skills
- Business Correspondence
- Expense Reporting
- Operations Management
- Leadership and supervision
- Telephone reception
- File Organization
- Payroll
- Document Management
- Database Maintenance
- Customer Engagement
- Word Processing
Languages
Spanish
Native or Bilingual
Timeline
Front Office Administrator
RV-ZO Transport LLC
01.2021 - Current
Assistant Sales Manager
Victoria's Secret & PINK
11.2015 - 10.2019
High School Diploma -
Macarthur High School
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