Minerva Cruz Almaguer
Gilbert,AZ
Summary
Dynamic Inventory Specialist with proven expertise at Hims & Hers, who is reliable and detail-oriented. Enhancing inventory accuracy and optimizing stock management. Skilled in employee training and team collaboration, I consistently deliver results through meticulous cycle counting and insightful reporting, ensuring operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inventory Specialist
Hims & Hers
Gilbert, AZ
04.2024 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Prepare and generate inventory reports for management, offering insights into stock movement, and replenishment needs.
- Complete physical inventory counts each week.
- Collaborate with team members to ensure the timely completion of daily tasks, increasing overall productivity.
- Train new team members, providing guidance and support to ensure a smooth transition into the role.
- Monitor expiration dates, damaged goods, and obsolete products, ensuring timely disposal.
- Assist in receiving products, ensuring accurate inventory records.
Customer Service Representative
Preferred Homecare
Phoenix, AZ
09.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for the customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
TJX Companies
Chandler, AZ
09.2020 - 02.2022
- Provided exceptional customer service on the sales floor, assisting customers with product selection, answering inquiries, and resolving complaints.
- Operated cash registers and processed transactions accurately, handling both cash and electronic payments.
- Process returns and exchanges in accordance with store policies, ensuring a seamless and positive customer experience.
- Maintained and organized a visually appealing sales floor, restocking merchandise, and assisting with store displays.
- Help train new hires, ensuring that they understand company procedures.
- Supported store operations by unloading trucks, and accurately stocking shelves in a timely manner.
Education
Esthetics And Laser License
Penrose Academy
Scottsdale, AZ01-2021
High School Diploma -
Canyon Valley School
Mesa, AZ01-2017
Skills
- Customer service
- Attention to detail
- Employee training
- Team collaboration
- Inventory management
- Cycle counting
- Time management
- Reliable and punctual
- Equipment operation
Certification
- Certified Industrial Truck Operator
Timeline
Inventory Specialist
Hims & Hers
04.2024 - Current
Customer Service Representative
Preferred Homecare
09.2023 - 03.2024
Customer Service Representative
TJX Companies
09.2020 - 02.2022
Esthetics And Laser License
Penrose Academy
High School Diploma -
Canyon Valley School
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