Ming Cao
San Pablo,CA
Summary
Motivated Team Lead experienced in delivering high-quality products under tight schedules. Developed and managed strong teams through proactive training and effective performance monitoring. Focused on fostering collaboration, enhancing employee skills, and identifying needs to drive creative solutions.
Overview
3
3
Languages
4
4
years of post-secondary education
2027
2027
years of professional experience
Work History
Dispatch Manager
SF Pleasant Limos Transportation
Dublin, California
06.2023 - Current
- Managed daily dispatch operations for transportation services across multiple routes.
- Coordinated with drivers to ensure timely pickups and drop-offs.
- Optimized scheduling to enhance service efficiency and resource allocation.
- Communicated with clients to confirm bookings and address inquiries promptly.
- Trained new dispatch staff on procedures and software systems effectively.
- Monitored vehicle locations using GPS technology for real-time updates.
- Maintained accurate records of dispatch activities and driver performance reports.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Served as primary contact for external vendors providing transportation services.
- Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
Team Lead
DFS
San Francisco, California
09.2020 - 12.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team performance and provided constructive feedback regularly.
- Led team meetings to discuss project updates and operational challenges.
- Coordinated daily tasks to ensure timely completion of service goals.
- Trained new team members on company policies and procedures.
- Assisted in developing efficient workflows for service delivery.
- Managed inventory levels to maintain optimal stock availability.
- Collaborated with management to address customer service issues effectively.
- Led team meetings to discuss project updates and address concerns.
Clinique Counter Manager
DFS
SFO
- Managed daily operations of luxury goods counter at DFS.
- Trained staff on product knowledge and customer service techniques.
- Assisted customers in selecting high-end products and provided personalized recommendations.
- Maintained visual merchandising standards to enhance product displays.
- Collaborated with marketing team to promote new product launches.
- Processed customer transactions efficiently using point-of-sale systems.
- Monitored inventory levels and coordinated restocking efforts with suppliers.
Education
Bachelor - Business Administration And Management
State University of Eastbay
Hayward, CA 08.2008 - 09.2012
Skills
- Project management
- Workflow optimization
- Operational logistics
- Customer service
- Employee training
- Team building
- Process improvement
- Strategic planning
- Analytical thinking
- Time management
- Leadership development
Languages
English
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Timeline
Dispatch Manager
SF Pleasant Limos Transportation
06.2023 - Current
Team Lead
DFS
09.2020 - 12.2022
Bachelor - Business Administration And Management
State University of Eastbay
08.2008 - 09.2012
Clinique Counter Manager
DFS