Minh Dang
Houston,TX
Summary
Technical support and operations professional with expertise in AI data collection, hardware and software troubleshooting, and financial operations. Demonstrates strong procedural adherence, documentation accuracy, and effective problem-solving in high-volume settings. Holds Google IT Support and Google Cybersecurity Certificates, along with an Associate Degree in Mechanical Engineering.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Memory Developer (Remote)
Sunday Robotics
Houston, TX
09.2025 - Current
- Completed 200+ AI training demonstrations with a 95%+ acceptance rate.
- Contributed 20+ hours per week of high-quality training data for robotics AI development.
- Followed detailed data collection protocols and quality standards to ensure consistency and accuracy across training datasets.
- Tested new task workflows, hardware, and software before deployment to distributed data collection teams.
- Evaluated task instructions and provided feedback that improved data quality and operational efficiency
Operations Processor
Wells Fargo
Houston, TX
10.2024 - 03.2026
- Processed and validated 15,000+ financial transactions per month while maintaining compliance with banking regulations and internal controls.
- Identified and resolved transaction discrepancies through detailed investigation, reducing processing errors and supporting audit readiness.
- Consistently achieved Level 5 performance standards in a high-volume cash operations environment.
- Maintained accurate documentation and reporting records to support quality reviews, audits, and regulatory requirements.
- Collaborated with cross-functional teams to improve workflow accuracy and meet daily production deadlines.
Specialist (Seasonal)
Apple
Houston, TX
10.2023 - 06.2024
- Ranked 8th among the top-performing specialists in store, contributing approximately $40,000 in sales revenue during Q1.
- Guided customers through device setup, software updates, data migration, and account recovery, facilitating a seamless user experience.
- Provided technical troubleshooting and support for Apple hardware, software, and account-related issues, enhancing customer satisfaction.
- Diagnosed device issues and coordinated effective repair solutions with technical support teams, resolving complex cases promptly.
Education
BBA - Finance
Open University
VietnamAssociate of Science - Mechanical Engineering
Shoreline Community College
Seattle, WASkills
- Hardware and Software Troubleshooting
- Windows & macOS
- Technical Documentation
- SOP Compliance and Process Control
- Root Cause Analysis
- Data Validation & Quality Assurance
- Microsoft Office Suite
- Basic SQL
- Network Fundamentals
- Data analysis
- Problem-solving
Certification
- Google IT Support Professional Certificate
- Google Cybersecurity Professional Certificate
Timeline
Memory Developer (Remote)
Sunday Robotics
09.2025 - Current
Operations Processor
Wells Fargo
10.2024 - 03.2026
Specialist (Seasonal)
Apple
10.2023 - 06.2024
BBA - Finance
Open University
Associate of Science - Mechanical Engineering
Shoreline Community College