Minh Nguyen
Scottsdale,Arizona
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
5
5
years of professional experience
Work History
Service Technician
J&J Automotive
03.2024 - Current
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Service Technician
Midway Nissan
11.2021 - 03.2024
- Replaced worn-out components with genuine parts for optimal performance of the system
- Followed safety protocols when performing service and repairs
- Utilized strong communication skills to efficiently interact with customers and provide technical advice
- Communicated with management and other team members to provide detailed reports and updates on assignments
- Identified parts needed for repairs and ordered them as needed
- Used electronic test equipment and hand tools to perform preventative maintenance checks and adjustments
- Troubleshot and repaired various electronic systems to resolve customer issues
- Conducted electrical repairs on various components such as motors, relays, and switches.
Service Technician
AutoNation Ford
05.2019 - 10.2021
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Education
Certification in Automotive - Automotive Mechanics
Universal Technical Institute of Arizona Inc
Avondale, AZ04.2019
Skills
- Teamwork Abilities
- System Installation
- Active Listening
- Computer Literacy
- Repair Techniques
- Hand Tools Proficiency
- Quality Control
- Software Configuration
- Electrical Systems
- Critical Thinking
- Kept maintenance and testing equipment operating by following instructions, troubleshooting breakdowns and maintaining supplies
Timeline
Service Technician
J&J Automotive
03.2024 - Current
Service Technician
Midway Nissan
11.2021 - 03.2024
Service Technician
AutoNation Ford
05.2019 - 10.2021
Certification in Automotive - Automotive Mechanics
Universal Technical Institute of Arizona Inc
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