Luis Vicioso
Moonachie,New Jersey
Summary
As a Service Technician, I am passionate about delivering superior service. I consistently strive to achieve new service skills and have an unending quest for self-improvement. My ambition is to reach greater heights and push myself beyond my limits to break through barriers I never thought were possible. With my extensive knowledge and background, I am not just a problem solver but also a solution finder. I am committed to providing impeccable service and I am confident that I will exceed your expectations. only succeed but to be a problem solver and or a solution finder
Overview
4
4
years of professional experience
Work History
Service Technician
Volvo Cars Ramsey Ramsey Auto Group
04.2022 - Current
- Reduced rework rates by consistently performing thorough inspections and accurately identifying all necessary repairs.
- Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
Shift Leader
QuickChek
10.2019 - Current
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Associates of Occupational Studies - Automotive Mechanics
Universal Technical Institute of Bloomfield
08.2021
Skills
- Regulatory Compliance
- Project Oversight
- Time Tracking
- Customer Service
- Punctual and Reliable
- Flexible and Adaptable
- Professional and Courteous
- Hand Tool Knowledge
- Problem and Issue Resolution
- Analytical Thinking
- Teamwork Abilities
- Problem Solving
Timeline
Service Technician
Volvo Cars Ramsey Ramsey Auto Group
04.2022 - Current
Shift Leader
QuickChek
10.2019 - Current
Associates of Occupational Studies - Automotive Mechanics
Universal Technical Institute of Bloomfield
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